Rackspace TechnologyReviews of rackspace.com

I’ve been with them for 15 years. I was actually with webmail.us when rackspace bought them out. Back in the day they were an industry leader for cheap, dependable email. A few years back they were bought out by a private equity firm. Since then their service and support has significantly degraded. About 5 months ago they stopped answering their phones or responding to tickets. I no longer have any confidence with them as an email hosting solution. I've got 800+ email users over a total of 300 clients. I've been moving them for the last 2 months. Probably 5 more months and I'll be done :)

Their support is horrible now. Takes days to fix very small server issues. The team is impossible to understand and they do not comprehend what you are asking. Ready to move over my 20+ clients to another service who has support.

I'm fed up and I am leaving rackspace to never return. I was with them for 10+ years (from the time they took over mailtrust.com) and it works if you have no problems. But when there's a problem, you're mostly on your own. The "fanatical support" is a lie. Tickets don't get answered anymore. I have 4 open tickets for various problems and none have been answered for days now. Their creditcard handling is botched and when it fails they simply cut you off from your work email. After an investigation my bank concluded the problem is on rackspace's end, as there are no "failed transactions" in the logs according to my bank. But I get no reaction from sackspace so I cannot even pay them, oh well.. What lousy company doesn't react when technical issues prevent a customer from paying them? I also found out I was billed and overcharged for years when they migrated me to their new email plan. No response when I asked them about this. Good riddance, should've kicked them out a loooong time ago.

Another long time Rackspace customer here who will be leaving soon. Fanatical support is now no support. We've been with Rackspace for our business email for more than a decade, but this was the last straw. For five days now, the support department has been unreachable - no chat, no phone response (I will only wait on hold for 45 minutes), and no response to an email ticket. I called Sales this morning and spoke with someone who could barely speak English who was only able to quote back the Support phone numbers to me. Just awful.

Heartbreaking. Another long-term user and reseller - almost 15 years now - that has watched Rackspace support go from the best, most immediate response and knowledgeable people to four, five hour delays and largely unintelligible outsourced staff who seem to have extremely limited abilities, either technically or in terms of access to information. Absolutely horrendous - and remarkably swift - fall from grace. Take your business elsewhere. I certainly am...

These people are full of sh!t. You like spam? They are the culprit of it all. They are a bunch of wanna-be's that just man phones and cheap coded data for their billing etc. My stools have more substance than these tick turds! I have stains in my drawers older and wiser than each and every one of them. Soon we take them down permanently! Foreigners that just want to scam us all. Karma is coming to them in the form of they will owe (US) money!

It looks like the usual complaint about Rackspace. Long term customer only having excellent service and then suddenly out of nowhere support just disintegrates in front of your very eyes. It can't be the "Rackers", you'd have found Fanatical tattooed right through the middle if you cut then in half. Presumably this fall from grace probably lies in the short term outsourcing/ profit mentality of the body corporate, but even Geoffrey Epstien's free fall took longer than its taking these guys to hit the bottom. Its a shame I feel for the loyal and excellent "Rackers" that made the company stand out and have now probably been eased out

2 hours hours on hold and I hung up. I cannot wait to leave them. Utterly useless and hopeless organisation. Will be gone by the end of the month and I cannot wait! Quick update. Rackspace said my ticket was resolved. They are liars, they never actually lifted the phone to speak after hours on hold. Cannot wait to leave. Shareholders should fire Subroto Mukerji.