Rackspace TechnologyReviews of rackspace.com

DO NOT go with Rackspace. I've made the mistake of migrating several clients to Rackspace as their first O365 Account. Terrible support that seems to only look on google to see what's wrong. I can do that myself. Creating the ticketing system, missing promises, I just cannot recommend them at all. They have no idea how to fix your issues, and believe, ISSUES will come up. This IS MICROSOFT after all. If you're a tech, thinking about migrating your clients to an O365 Solution, I would recommend using Microsoft themselves. At least they have qualified engineers. Rackspace is just a joke, and command a high price. There was once a time I was able to call Microsoft directly. Now, I have to use Rackspace.

I have been with Rackspace for a number of years and have to say the support has gone downhill. I want to deal with support in this country, not a call centre located on the other side of the world. I have had a week of not being able to send out emails using my account. I have been fobbed off for 7 days now and it's appalling. How can any business operate in this manner? It would be much quicker to deal with Microsoft direct than having to go through a ticket system that nobody really answers. As soon as I had to deal with the call centre operators, my promises were just false ones with no answers. Each time it was we will call you back, but nothing happens. How can we make a serious complaint? The level of service is terrible.

Not sure what has happened at Rackspace but the quality of the support has taken a massive downturn recently. We have tickets that are going unanswered, and when we do get a response it generally has a half hearted suggestion on when WE have to do to resolve an issue with the system THEY are supporting for us. I could achieve the same thing with a 5 minute google search. I had hoped that Rackspace would have the expertise that I don't have so that my issue could be resolve by people that know what they are doing. Disappointed.

Oh my god. A once top-class company now has sunk lower than the worst budget-brand hosting company for support. Everything has been offshored, which goes to show how they value customer service, and based on the quality of the calls just shows how fanatical their support really is now non-existent. Example of a phone call I had with them a few months back: RS: Please be giving me your pin Me: The support pin from the panel or a PIN I have memorised? RS: (Indistinct grunt) Me: Which one? RS: Yes I miss the good old days where they really respected and went the extra mile to support you. Now, it's like trying to explain to a toddler how to write assembly language. We have support tickets that took nearly two months to get an answer over regarding P1 service outages which happened earlier this year. A deplorable company to work with, and we're actively pushing to remove our business from them as they are classed as a significant risk.

horrible customer service for dedicated hosting. A simple problem that can be fixed in 15-30 mins takes weeks to resolve through the tickets system. I decided to transition to AWS.

Rackspace has changed. They have no business being in service with the tech support they provide. Their tech have very limited knowledge.

Four days on, no reply from support. I raised a ticket on 30 March. I added 3 reminders to the ticket through the portal. No acknowledgement or response. Poor service.

There are no words to describe just how inadequate the support and customer service is. I tried online chatting to a "racker" last night only to be lied to, given incorrect information and zero help. Tried 3 times to call support, only to give my details, then be told I'm being transferred and then put on hold for ages. I want to close my account, but even the online instructions bear no similarity to the experience I get when I log in.