RackNerdReviews of racknerd.com

Response from RackNerdMay 22, 2025

Hi Atu — Thank You for allowing us the opportunity to be your provider for nearly 2 years. We sincerely apologize that your experience hasn't been what it should be, as we're quite known for providing services that deliver performance at all times. Unfortunately, I was unable to find any records of an "Atu Shar" in our client list, however, I will address your concerns to the best of my ability, from a generic standpoint. In regards to your concerns about VPS performance, I first want to clarify that based on what you're saying, it appears that you purchased a VPS service with us, and by default our VPS are delivered as a fresh/new environment, with full root access. With our KVM VPS services being "unmanaged", unlike shared hosting where we would typically manage the software environment, the performance of websites hosted on your VPS (including WooCommerce sites) depends heavily on your OS and software related configurations, optimization of your software stack, etc. Many of our customers successfully run multiple high-traffic WooCommerce stores on our infrastructure without issue. To point you towards the right direction, typically clients prioritizing fast website load times run on either Nginx or OpenLitespeed (instead of Apache), and on top of that put websites behind a CDN like Cloudflare. Additionally, make sure your website does not have any plugins running unoptimized sql queries.​​​​​​​​​​​​​​​​ Regarding your comment about support revolving around "invoicing" - this is actually quite contrary to how we operate, so we'd be interested in taking a look at the ticket ID if you could please share it with us. Our staff are on salary, without any commissions or incentives tied to upselling. I've attempted to locate your account but couldn't find an active client account under your name, so without yet looking at the ticket, my guess is that add-ons were only discussed because you had inquired about additional resources at some point? We don't proactively push upgrades on customers, as that's simply not how our team operates or is evaluated. It's also important to remember that with unmanaged VPS services, we don't have visibility into your OS or software environments, nor do we have access unless explicitly granted. So when presented with broad/generic statements like "my website is slow" without specific technical details (especially on an unmanaged VPS service), our support team has limited ability to troubleshoot effectively, as the issue could stem from numerous different configurations within your environment.​​​​​​​​​​​​​​​​ In any case, we genuinely value your business and feedback. Customer satisfaction has always been the cornerstone of RackNerd's operations. If you're willing to give us an opportunity to address your concerns, please reach out directly to bizdev[@]racknerd[.]com. We would be happy to help and go above and beyond wherever possible. Once we can locate your account, we would be more than willing to thoroughly review your account details, and find a proper resolution for any outstanding concerns. We’re committed to finding a way to make things right, and sincerely look forward to hearing from you.​​​​​​​​​​​​​​​​