Joi P.
Racknerd instantly suspends your cpanel account!
Racknerd instantly suspends your cpanel account after purchase! Do not buy from RackNerd, 10 dollar for 1 year of cpanel is too good to be true, despite all the great reviews. RackNerd does not respect customers privacy at all, as they block your account and ask for too much personal information: "Thank you for your recent order with RackNerd. To authorize this payment and to verify your identity, please provide the following: A clear and colored photo of your government-issued photo ID. (e.g., Driver's license/ Passport/ Identity card). Please ensure the photo is not blurry and all information is clearly visible enough to read. A clear photo of you or a "Selfie" while holding your ID beside you. Your face must not be blocked and should be clearly identifiable. Ensure nothing is blocking your face or ID, and that all information is legible on the photo. A photo of the front of the card used for this transaction. Please block out the card number EXCEPT for the last four digits. We'll need the name of the bank, your name, and card expiry date to be shown as well. If these details are on the back of your card, please block your security code (3-digit number at the back). Ensure you ONLY block the card number (except for the last four digits) and security code. Other information on the card should be clear and legible. A screenshot of your payment receipt. To get this, log in to your Online Banking Account on your browser or mobile app. Go to the transaction page and screenshot the whole page showing the payment details for this order. Ensure you take a screenshot - do not take a photo of your monitor or phone with a camera. Ensure the total amount and card on the receipt match the transaction. The following details should be shown on your Payment Receipt: Bank name (show the URL of the website if you are on your browser since the bank name is already there or do not block the logo of the bank) Last four digits of the card - if applicable, Transaction details - amount, transaction date, merchant name and status. "
Response from RackNerdOct 14, 2021
Hello, we’re sorry to see that your experience with our sign-up process didn’t go smooth as desired. We are familiar with your account, and for that reason we are able to comment more in depth. Normally, our risk team does not disclose specific reasoning, but in this case since some of the reasons are quite obvious, we'd like to point out that your account with RackNerd contains very evident discrepancies. Some examples of this - you signed up with characters such as “-“ for many of the required fields. Additionally the name used (both first and last) are random characters, on top of that the phone number you entered isn’t within the USA (though the state you’ve selected is within the USA). In short, your sign-up did reach our risk department, indicators beyond this were also discovered (which we will not disclose here in a public manner). That being said, our risk team did suspend your new order in hopes we could communicate/resolve this matter. We understand that you chose to populate this information when signing up, and have yet to communicate back via our attempt to resolve this directly with you. As such, we’re respectfully unable to service you. A full refund has also been issued back to the original payment source. If you have any questions, feel free to communicate with us via the ticket/email.