Blair U.
unsecure service since easy to hack
I bought this service first of all at the start of this it was to start with okay service wise and pretty good price overall but if you find problems they often provide very low quality help overall. They shutdown two of my websites without telling me why I being forced to move hosting today for why I would not recommend them as long term server
Response from RackNerdMar 9, 2022
Hi Blair, upon reviewing your account it appears you have your domains registered elsewhere (outside of RackNerd). While RackNerd does offer Domain Registration services, we do provide the option for customers to simply host their infrastructure/websites with us, while keeping their domains registered elsewhere. In this case, we see that is what you did as well (you had the domain registered elsewhere but the shared hosting service through RackNerd). In reviewing your account's ticket history, we do see that your domain was expired, which was causing your website to not load as it normally would. Often times when domains are not renewed with the domain registrar, or there is some sort of similar billing issue, during the grace period domain registrars will route the domain's nameservers over to their own (which generally speaking, redirects the domain to a parking page). We do see that in the end, you were able to get your domain renewed and then your site resolved back to our server's nameservers and your website was loading fine again. We'd like to again emphasize, that while this particular incident was outside of our control (as the customer had the domain registered with another domain registrar, and only utilized RackNerd for hosting) - we are always happy to help guide our customers wherever possible. We're not the type to "pass the ball" and at the end of the day we're here to help our customers - even if the issue itself is unrelated to us entirely. With that being said, we will have our Customer Success Manager reach out to you via e-mail to see if there's anything we can do to help from our side. We are always happy to help. We sincerely appreciate your business and are confident we can clear this up with you soon.