Francis S.
Great hosting
I switched my hosting from Cloudways to Racknerd and couldn't be happier, fast Litespeed servers and fantastic support
RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/
RackNerd (racknerd.com) has 374 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent

Internet & Software · Los Angeles, California
Excellent

Internet & Software · San Francisco, California
Excellent

Internet & Software · San Francisco, California
Excellent
374 approved reviews, newest moderated first
Francis S.
I switched my hosting from Cloudways to Racknerd and couldn't be happier, fast Litespeed servers and fantastic support
kolobycoolkid
Dustin, the owner of racknerd, is very friendly and helpful. He's willing to go above and beyond for each and every customer, even though the profit margin probably won't outweigh the time he'll spend. Commendable.
malayali
So far we've bought two VPS from them and the experience with it was good. There were occasional network slowdowns, but considering the pricing we're OK with it and the issues didn't last long. And those issues didn't affect our websites severely. Their customer support through tickets is fast and give attentive replies. Highly recommended for anyone looking for a cheap and affordable VPS.
Tri S.
Everything works like a charm - can only recomment them.
Tu A.
Hello! I’ve been with RackNerd about 3 years. I know them because they were voted as the top #1 VPS Provider on LowEndTalk forum. RackNerd provide quality services and affordable prices. And I'm really impressed with RackNerd's support.
水亦寒
It's cheap. And LA-DC02 datacenter is fast from China.
CA
I will suggest to don't use them. My invoice due date is 13th Aug & then suspend it on 14th August and i didn't noticed. [ all companies provide 7 days to make payment before Suspension ] , i saw that so decided to not use them and change the PROVIDER. I have requested them for backup they said we can't. Please Make payment. They are just forcing their clients for payments its really cheap idea. If I don't get my backup i will take legal step against you for sure.
Response from RackNerdAug 18, 2023
Hello Bastab, Thank you for taking the time to share your feedback with us. We truly value any and all input. Upon review of your situation, we found that your account was automatically suspended by our automated billing system due to being past due on the renewal of your hosting account. We'd like to clarify a few points: - Data Availability: We ensure the data of our clients remains accessible for a specific period even after the due date. When an account is suspended due to non-payment, in other words - it means the service is just paused temporarily. With a suspension, data remains intact and the service can be resumed immediately upon making payment for the outstanding invoice. - Communication: We believe in open communication. If any of our clients anticipate difficulty in making a payment by the due date, we encourage them to reach out to us in advance. We're always willing to explore potential solutions that can accommodate individual circumstances. - Policies: Our payment and suspension policies have been in place ever since the founding of our company many years ago - and remain unchanged even to this day. They are designed to maintain fairness and operational efficiency for all of our clients. They are also in line with many industry standards. We understand the importance of your data and would like to emphasize that at the time of writing this message, your data is still available - as your account has only been automatically suspended due to being overdue. Upon making payment for your past due balance, the account will be reinstated automatically by the system with all of your data intact. We're here to assist and are always willing to engage in open dialogue to resolve concerns. Please feel free to reach out to us via support ticket if you would like to discuss this further.
Thilina T.
Since the day I used Racknerd, it had been excellent. Whenever I had an issue, I was able to resolve it through the ticketing system, within two three interactions. I was skeptical first about the system because I was used to chat interactions previously. But, now I believe the ticketing system is much better, all because their response times are absolutely great. I'm also happy that they offered shared hosting packages because I migrated as soon as I got the chance. last but not least, value for money is exceptional, I'm really satisfied and will not hesitate to recommend Racknerd to anyone.