QwintryReviews of qwintry.com

User since 4 years and I see how bad the package service is nowadays It’s the lottery you ll never be sure how well and safe your items will arrive Moreover they repack with less care than the first item received in their warehouse You have a usps delivery done advise ? Sometimes Qwintry informs you 1 /2 weeks after You open a ticket : all the time the delivery service fault Support section is like a silent hill 2 support ticket open and never reply since 2 weeks I have everything to prove it A friend switch for forward2me service and he is now satisfied after Qwintry damaged a 700 usd item … i was the person to tell him to use Qwintry … I don’t know why they never contacted me and why my package is still on their side even if I already paid near 100 USD since 20 days the shipment US to France —— Up 2025/08 : after my review ( and the Qwintry revert ) I had 2 last items to ship and close the Qwintry chapter . I named the package DO NOT REPACK THIS OUTGOING 643500. I received last shipment email notification « sent » with an usps tracking and 2 weeks after no news 7th August I sent a Support / Case #796094 confirmation that the package is still in their warehouse … and they confirm to me that everything has been unpacked and not as I instructed ( I told them to put the 2 packages inside a box the less effort possible ) Problem still pending : now I’m still waiting info from their side even if I sent couple support message and 1 reminder day 08 no revert 2 support online 09 no revert Nikkita support team is online at this monment 10 no revert Alexandr support is online at this moment 11/08 Elena reverted to me and sent me picture of the package and without surprise my 2 fragile items were unpacked in the middle of heavy stuff They used the 2nd package card box for the shipment US-> Fr outgoing 12/08 no picture of the new package of my fragile items ( and no approval about this new package ) Elena confirmed to me that the actions have a prize 10USD ( for a new cardboard box that was already here when 1rst shipment received … tbh at this moment I didn’t really care about the prize ) 13/08 I paid and in the same time Elena confirmed to me a gesture due to all the events the free new package I asked to use my money to send the shipment in 2 weeks 14/08 no revert 15/08 Apple notification shipment has been sent + 2 hour later confirmation that they never checked my request ( I’m on holiday 4 weeks and no one will be able to take it for me because from FR you have to pay import duties) My money is at this moment in the balance Qwintry and I’m waiting the refund ( I’ll up each day without revert until problem solved ) I’m so tired about all of this … to restore trust maybe try to send the goods in your warehouse to us ( with care )

Was delighted to receive another parcel with my precious book from the UK warehouse. Everything was carefully packaged and arrived within 3 weeks.

The parcel left the warehouse on April 2, 2024. Insurance was paid. The parcel weighing 2.5 kg did not pass customs inspection and I was not able to receive it. On May 6, 2024, it was sent back to the warehouse. It arrived in November. At the same time, I contacted the Quintry company, gave new information about a different recipient. I paid for the shipment again. And since then the parcel has been lying around for some unknown reason and in an unknown place. My questions are answered by reference to customs costs. Everything is clear. But how can this continue for 8 months????? No customs office can hold parcels for so long. The Quintry company is trying to deceive me. And so that I would completely forget about the parcel and not demand compensation from them. I repeat once again - THE PARCEL IS INSURED. But even with insurance, they refuse to refund my money!

Avoid using this service. I can definitely bought everything on my own in other country than waiting them. I ordered everything in the end of April, did an invoice on 4th May. Than for 19 days they didn’t create any parcel until I opened the dispute. But everything was made up! Second of June and they just created label and never passed my parcel. They “support team” keep telling that it’s and issue of USPS and typical problem. Okay, let’s imagine it’s on the side of USPS now, but why it should be my problem, especially if they know usps isn’t reliable. I was given one time frame, but for now I am waiting my parcel more than one month. Support team never was good at solving this problem and just keep telling that it’s all they know and parcel was sent. But what USPS website tells “ A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to USPS.” Worst service ever.

I've used them twice. The first time everything went well and I even got my parcel faster, however, this time things went downhill. As per the vendor and tracking information, the parcel was delivered at the Delaware warehouse. For about a week or two I didn't see any updates. When I contacted customer support, "Serhii" kept saying that their colleagues at the warehouse were still looking for the parcel and now they are saying that they never received the package, conveniently so. I've used the vendor plenty of times and their shipping services are always on point so it's strange that suddenly after days of "searching" they decided that the parcel was never delivered to their address, despite the fact the vendor and the tracking information confirmed the opposite. For a forwarding shipping service, you should build trust in your clients that are also trusting that your packages are going to be handled with care and not losing them or just doing the bare minimum. I'm going to look for better options, I no longer trust them if there's no resolutions, just excuses for their mediocre job.

Qwintry helped me shop from the US without stress. My items came safe and fast. I like that they have free storage and good protection for my packages.

The service keeps getting worse. I recently tried to send an oversized package, but the price calculator on the website made it impossible to accurately estimate the shipping cost. Then I was told I couldn’t use the shipping method I had planned, but I could use a more expensive one—which I hadn’t budgeted for. Eventually, after talking to support, it turned out I could send it using the cheaper method, but I had to pay a fee just to change the shipping option. Now I tried to send another package. Qwintry is “optimizing warehouse operations” and decided to remove packaging options. But if you want to, say, remove shoeboxes from your package or add a custom option you’re used to—there’s no clear way to do that in the interface. Support’s responses are vague and not very helpful. In the end, once the package had already been packed, I was told those changes should have been made before assembly. Now I either have to pay for repacking or pay extra for the larger volume during shipping. Maybe it would have made sense to include a clear explanation in the interface—where to find the familiar packaging options and what to do if you want to remove shoeboxes, for example? I’ve been using Qwintry for a long time, but with every new shipment, there are more and more issues with the service.

Horrible disgusting service! They promise one time frame, in fact they keep extending it, while charging a lot of money. They formally respond to all inquiries without resolving the issue or helping. I have already booked a trip to another country in the time they were supposed to send the parcel, and I would rather buy everything myself there than have them send the parcel (I initially wanted to dress for the trip, but the clothes haven't even left the warehouse in that time)! Avoid this "service".