Alexey B.
wo packages were lost in one month with Qwintry
For over 7 years, I’ve been using Qwintry for deliveries, and everything was great. But this year has been one problem after another, and their support team seems completely uninterested in resolving issues. They just shrug it off and say, “We looked into it and couldn’t find anything, sorry.” When I provided a link with proof of delivery to their warehouse, including a photo showing the package at the warehouse door, they replied, “It might have been stolen.” This is just unbelievable. Support ticket #754236
Response from QwintryJan 28, 2025
Hello, Alexey! First of all, we just want to say how much we appreciate your loyalty over the years. Seven years is a long time! At the same time, we are really sorry to hear that you’ve been unhappy with our service lately. :( Unfortunately, when packages from online stores arrive at our warehouse, situations like the one you experienced can sometimes happen. Packages may be left at the warehouse door when it is closed, and since no one is there to accept them, they might not be properly received. Often, by the next day, there is nothing left at the door. Even if special lockers are installed for receiving parcels (for deliveries outside of warehouse working hours), as the experience of our neighbors shows: the lockers are broken into, and parcels are stolen. That is why we recommend specifying business hours when you choose the delivery to our warehouse for stores. So, in cases like yours, we recommend contacting the store to let them know the package wasn’t actually delivered. From our experience, stores are usually willing to send the items again. We also always check unclaimed packages and ask neighbors if any deliveries for our customers were accidentally dropped off with them (which we did in your case, too). We hope the store will be able to help you. And if there’s anything else we can do, please let us know.