QwintryReviews of qwintry.com

Unfortunately, my current experience with Qwintry has been extremely disappointing. I paid for shipping on 24 July 2026, and my parcel #690892-US / QR13568895 arrived at Qwintry’s consolidation hub on 26 July. As of 17 August, there has still been no further tracking event. Qwintry’s own tracking now shows the shipment has been in transit for 23.2 days. During this time, the estimated departure date has repeatedly been postponed: 31 July → 7 August → 14 August → 21 August I contacted support several times. Qwintry eventually admitted that they were still waiting for information from the warehouse and could not confirm the physical location/status of my parcel. My first support case #854151 was then closed without resolution. I opened another case, #855891, specifically asking them not to close it until the warehouse had verified the parcel. Qwintry replied that the investigation was still ongoing and that they were waiting for responsible warehouse staff. That case was also subsequently closed, again without providing the promised warehouse confirmation or an explanation of what happened to my shipment. The Aramex tracking originally showed that a shipping label had been created but that the parcel had not been handed over to Aramex. That tracking number later stopped returning shipment information. I understand that shipping delays can happen. What I find unacceptable is the lack of transparency, repeatedly changing departure dates, and support cases being closed while Qwintry is still unable to provide a clear answer about where the parcel actually is. I also paid for Global Green Plus insurance. I hope Qwintry will finally locate and dispatch my parcel or provide a clear explanation and appropriate compensation. I will update this review if Qwintry resolves the issue.

Be careful, they don't deliver and ask to pay another time to hopefully get delivered this time. No client support, no help even if I took the insurance, should never have chosen this company

​I am an international customer from Brazil, and I am extremely disappointed with the Qwintry Go service. My package (ND707182307BR) has been stuck at the warehouse for 30 days without leaving the United States. ​According to Qwintry’s own internal tracking logs (Batch #0064_de_go), my 9.3kg package (high-value Enkei car wheels) remained completely static for 19 consecutive days (from March 11th to March 30th) with no processing whatsoever. ​It is clear that Qwintry is intentionally holding my property to fulfill their own shipping quotas and optimize their logistics costs at the expense of the customer's time. The promised 15–30 day delivery SLA (Service Level Agreement) has already expired, and the item hasn't even been manifested for a flight yet. ​To make matters worse, customer support has stopped responding to my inquiries. I have 75% of my wheel set sitting in my garage, but the 4th wheel—which contains the essential mounting hardware (hub rings and center caps)—is being held hostage by Qwintry's inefficient consolidation process. ​Warning to other customers: If you value your time and your property, avoid the "Go" consolidation service. They prioritize their profit margins over your delivery deadlines. ​UPDATE April 9th: The company replied acknowledging the failure with Batch #64 and the shipping partner. However, the tracking number remains inactive in the Brazilian Postal Service (Correios) system, meaning there is no physical proof that the item has arrived in the country. I am maintaining this 2-star review until the package is delivered and the promised compensation for the 30+ day delay is effectively fulfilled. Support remains slow on private channels.

I used Qwintry to consolidate and ship items purchased from eBay. When my package arrived, several items were damaged due to inadequate packaging and handling. I reported the issue with clear photos, but instead of addressing the damages, Qwintry dismissed my claims. Later, the company publicly replied to my Trustpilot review claiming I had complained about a weight discrepancy — something I never mentioned in any communication. They also disclosed details about the number of items and the purchase source, which was unnecessary and unprofessional. Their reply was misleading and avoided the central issue: the damaged goods. Update (August 2025): I escalated my case to the Better Business Bureau (BBB) in Delaware. The BBB contacted Qwintry twice, but the company did not respond at all. The complaint is now listed as “Unanswered” on Qwintry’s BBB profile, negatively impacting their rating. This pattern shows a lack of accountability and unwillingness to resolve valid customer concerns. Based on my experience, I advise caution when considering Qwintry’s services.

User since 4 years and I see how bad the package service is nowadays It’s the lottery you ll never be sure how well and safe your items will arrive Moreover they repack with less care than the first item received in their warehouse You have a usps delivery done advise ? Sometimes Qwintry informs you 1 /2 weeks after You open a ticket : all the time the delivery service fault Support section is like a silent hill 2 support ticket open and never reply since 2 weeks I have everything to prove it A friend switch for forward2me service and he is now satisfied after Qwintry damaged a 700 usd item … i was the person to tell him to use Qwintry … I don’t know why they never contacted me and why my package is still on their side even if I already paid near 100 USD since 20 days the shipment US to France —— Up 2025/08 : after my review ( and the Qwintry revert ) I had 2 last items to ship and close the Qwintry chapter . I named the package DO NOT REPACK THIS OUTGOING 643500. I received last shipment email notification « sent » with an usps tracking and 2 weeks after no news 7th August I sent a Support / Case #796094 confirmation that the package is still in their warehouse … and they confirm to me that everything has been unpacked and not as I instructed ( I told them to put the 2 packages inside a box the less effort possible ) Problem still pending : now I’m still waiting info from their side even if I sent couple support message and 1 reminder day 08 no revert 2 support online 09 no revert Nikkita support team is online at this monment 10 no revert Alexandr support is online at this moment 11/08 Elena reverted to me and sent me picture of the package and without surprise my 2 fragile items were unpacked in the middle of heavy stuff They used the 2nd package card box for the shipment US-> Fr outgoing 12/08 no picture of the new package of my fragile items ( and no approval about this new package ) Elena confirmed to me that the actions have a prize 10USD ( for a new cardboard box that was already here when 1rst shipment received … tbh at this moment I didn’t really care about the prize ) 13/08 I paid and in the same time Elena confirmed to me a gesture due to all the events the free new package I asked to use my money to send the shipment in 2 weeks 14/08 no revert 15/08 Apple notification shipment has been sent + 2 hour later confirmation that they never checked my request ( I’m on holiday 4 weeks and no one will be able to take it for me because from FR you have to pay import duties) My money is at this moment in the balance Qwintry and I’m waiting the refund ( I’ll up each day without revert until problem solved ) I’m so tired about all of this … to restore trust maybe try to send the goods in your warehouse to us ( with care )

The parcel left the warehouse on April 2, 2024. Insurance was paid. The parcel weighing 2.5 kg did not pass customs inspection and I was not able to receive it. On May 6, 2024, it was sent back to the warehouse. It arrived in November. At the same time, I contacted the Quintry company, gave new information about a different recipient. I paid for the shipment again. And since then the parcel has been lying around for some unknown reason and in an unknown place. My questions are answered by reference to customs costs. Everything is clear. But how can this continue for 8 months????? No customs office can hold parcels for so long. The Quintry company is trying to deceive me. And so that I would completely forget about the parcel and not demand compensation from them. I repeat once again - THE PARCEL IS INSURED. But even with insurance, they refuse to refund my money!

Avoid using this service. I can definitely bought everything on my own in other country than waiting them. I ordered everything in the end of April, did an invoice on 4th May. Than for 19 days they didn’t create any parcel until I opened the dispute. But everything was made up! Second of June and they just created label and never passed my parcel. They “support team” keep telling that it’s and issue of USPS and typical problem. Okay, let’s imagine it’s on the side of USPS now, but why it should be my problem, especially if they know usps isn’t reliable. I was given one time frame, but for now I am waiting my parcel more than one month. Support team never was good at solving this problem and just keep telling that it’s all they know and parcel was sent. But what USPS website tells “ A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to USPS.” Worst service ever.

I've used them twice. The first time everything went well and I even got my parcel faster, however, this time things went downhill. As per the vendor and tracking information, the parcel was delivered at the Delaware warehouse. For about a week or two I didn't see any updates. When I contacted customer support, "Serhii" kept saying that their colleagues at the warehouse were still looking for the parcel and now they are saying that they never received the package, conveniently so. I've used the vendor plenty of times and their shipping services are always on point so it's strange that suddenly after days of "searching" they decided that the parcel was never delivered to their address, despite the fact the vendor and the tracking information confirmed the opposite. For a forwarding shipping service, you should build trust in your clients that are also trusting that your packages are going to be handled with care and not losing them or just doing the bare minimum. I'm going to look for better options, I no longer trust them if there's no resolutions, just excuses for their mediocre job.