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Terrible Application Decision
Like others, I'm extremely nervous that Quontic has my personal data after declining the submission, no reason given. Despite my excellent credit, zero debt, high bank balances, the simple procedure of '3 mins to a CD' online failed 3 times. All my information was correct, the submission accepted, and 5 minutes later I had emails telling me I was declined but they were 'unable to provide any reason'. I called their customer service number, a helpful assistant told me she had no idea and 'you accepted the terms' (yes: read, understood, and all was fine) — and once declined this was forever! Never allowed to apply again. I complained via email, and 24 hours later received a 5th confirmation that repeated the 'declined and we're not telling you why' story. As this shockingly bizarre reaction to a simple account application with supporting documents is online and Quontic now has my personal data, I contacted my bank to flag the issue. My bank now has an escalated alert on my accounts for fraud, and any suspicious activity as a result of this very unusual decision. They were concerned for me as a long-time customer too. Bottom line: don't use them. If a company cannot be transparent — they don't deserve YOUR money.