QuonticReviews of quontic.com

Opened a MM account no problem. But, couldn't use it for over a month because - I don't know why. Couldn't add bank accounts for transfers nor add bill pay. Not sure why there is a hold to do basic banking.

I opened a Money Market account with Quontic because of the interest rate. I must mention, however, that this bank has some unusual banking account policies. First of all, I transferred quite a bit of money into my account however, during the first month they do not permit you to "transfer ANY money out". You may write checks, if you order them, ($32) but no transfers. So I waited until the 30 days was up and then I was able to transfer funds into my main checking account at another bank, however the amount you can transfer via ACH is limited to $2,000 per day. I'm a retired banker (50 years) and I have several banking relationships. I can't say I've ever run across such restrictive limits but it's something to consider if you plan to bank with Quontic. The next problem I experienced was with their Bill Pay system. I had to pay my real estate taxes and one other bill. I set up the first payment but before I could even set up the payment information, I was required to obtain a code, by telephone, from Quontic. This was not the normal automated code retrieval, which I've experienced occasionally with other banks, but with Quontic, you have to call and wait to be connected to a live person and that person must then call somewhere, while you wait, to obtain the code. I went through the process and then I questioned whether I needed to go through this for every payment I make. I was told that this only occurred because they had my phone listed as a landline and I was calling from a cell phone. The rep told me she made the change to my account and this would never happen again. OK, I chalked it up to another unusual policy. I then attempted to set up another payee and, you guessed it. Same exact thing happened. I climbed through all the hoops and then requested to speak with a supervisor to clear this up but, after holding for awhile, no supervisor was immediately available so I left a call back request. I did get a call back sometime later from a very nice lady who was very apologetic and assurred me that this should be cleared up on my account, within about 24 hours. I haven't had the time to set up any additional payments so that remains to be seen. The very nice lady did tell me that, with respect to transfers to other banks, that the best way to do it was to have the other bank process the ACH transfer FROM Quontic, rather than having Quontic transfer the funds to the other bank. This, I was told, is permitted up to any amount. So, in conclusion, customer service is good, interest rates are decent but security policies are pretty strange and restrictive. I would normally not write a review of this length but I wish I had known all this before I opened this account and so I feel that I should share my experience with others who may be considering this bank. I'm truly hoping for a better experience going forward.

This is my first online bank experience. I opened a BTC cash back checking account today! With a no cost wearable! It is all very exciting. Customer Service was called at least three times today and each of the reps were knowledgeable, pleasant, and resolved each issue without any delay or ring around the rosy. Response time was instant. I will likely come back to adjust this rating later, but currently my account reads $-501.00. I would love to find this online bank, in the year 2023 to be capable of quick and seamless transfer times. If not, I beg the question: is it a little bit or a lot of patience that will be needed in trusting this bank with my hard earned money? I look towards our future relationship with excitement and respect, blue skies and cherry pies. Hopefully I will not be let down. 3/1/23 Update: available balance no longer reads the erroneous $-501.00. Now, "available balance" reads $0.00 and the "current balance" is $501.00. It has been less than 24 hours since a transfer was made. 3/3/023 Update: Current Balance still at $501.00, while the "available balance" is still $0.00. It has been 72 hours since the transfer was made.

Be prepared for a rather laborious application process! I assume they really want to know who you are & what you have been! Just be patient & set aside some time when you apply!

I had an okay experience with Quontic bank. I liked the fast closing but I disliked the bate and switch on the interest rates. They overcharged me on closing cost and I wished I shopped around more for a better mortgage lender. I most likely won't use or recommend them again for my lending needs.

I'm a new customer. As reported, they require you to link a valid bank account to open your Quontic account. Then they HOLD your funds for 5 BUSINESS days, until you can access. What else do they hold, one wonders. No indication on site as to how to transfer additional funds into the Quontic account after initially opening. I guess they are hoping you'll do direct deposit from work/gigs. On the plus side, Customer Service responses have been prompt and helpful, even if I did not like the answer. Will update as I use this account. Trying to mostly use for Zelle/Venmo transactions.

Going to my new account, I am unable to learn anything about adding funds, debit card, checks, transferring from my external checking account, etc. All I know, from my welcoming letter, is that apparently I can do nothing nor learn nothing for 30 days...

Good at first, product good etc. Then my account got closed and online banking I couldn't use? Mutiple different answers from email and phone customer service. I went to bank and we resolved issue but you guys never let me find out or fix issue. Somehow your third party bank approval got revoke so funds stopped. Anyway I tried to restart account after fixing problem and it has been a nightmare from you guys...can't get reinstated from this minor data issue. Tried submitting new account and that got rejected by funding dept..my funds are GOOD! so without any notice or explanation I can't reinstate my ring or account or open new account! Really bad treatment on someone whom is willing to open account! I like you product and was using it, but now very frustrated and irritated that all I get from you guys that things are closed, rejected all bad things but no help in resolving issues or going forward. Please reopen my account