puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

574 approved reviews, newest moderated first

Steven L.
Nov 3, 2024
Cheaply printed, fake photos and reviews on their website
Cheaply printed, bits missing. Definitely NOTHING LIKE the pictures on the ads. Also I paid extra for the box and it was such a cheap looking box that my £20 printer could’ve done a better job. There isn’t a button to summit a picture. You’d horrify!
Response from puzzlesup.comNov 4, 2024
Hi Steven, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing it must have been to receive a product that didn’t align with the images shown. Quality is extremely important to us, so please reach out to our customer service team at [email protected]. We’d be happy to help resolve this, whether that means replacing the product or assisting in any other way necessary to make this right.
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Yuen V.
Nov 3, 2024
Sea Turtle
Bought this sea turtle puzzle from puzzledup.com and couldn't be happier with the results. The wooden puzzle looks just like the picture and it was so fun to put together. I found my new hobby and can't wait to buy and complete more puzzles to decorate my house with.
Response from puzzlesup.comNov 3, 2024
Hey Yuen! Thank you for sharing your excitement with us! We’re thrilled the Sea Turtle puzzle brought you so much joy, and we can’t wait to be part of your new hobby as you decorate with even more beautiful designs.
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customer
Nov 2, 2024
A good treat for yourself, Puzzles!!
I ordered several small puzzles to start out. After receiving them and putting them together I was so inspired to buy some large puzzles. They are beautiful, they are especially good for your brain!!! It makes the time pass quickly. I can't say enough good things about the puzzles. We just LOVE THEM!!!
Response from puzzlesup.comNov 2, 2024
Thank you so much for sharing your enthusiasm! We’re thrilled to hear our puzzles have brought such joy and are keeping you inspired—and it sounds like you’re ready to dive into even bigger challenges! Hearing how much you love them truly makes our day. Happy puzzling! 🧩✨
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Miles A.
Nov 1, 2024
Never got my order
Never got my order
Response from puzzlesup.comNov 2, 2024
Hi Miles, We’re truly sorry to hear that you haven’t received your order yet. Your satisfaction is extremely important to us, and we’re here to help make things right. Please reach out to us at [email protected] so we can look into this further and get a replacement sent your way if needed. Rest assured, we offer a 90-day money-back guarantee and are committed to ensuring you have a positive experience with us. Thank you for your patience and for giving us the opportunity to assist.
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RL
Nov 1, 2024
VERY TINY PIECES AND DIFFICULT
I ordered the smaller Peacock size not realizing how VERY tiny the pieces are. This is NOT a medium difficulty. the puzzle is VERY difficult to assemble due to tiny pieces and odd shapes, and not holding together while you assemble the puzzle. Also some tiny ends are broken off so there are some small gaps. I tried returning but wouldn't allow it, since "ordered the correct size" and never answered if larger size has tiny pieces as well. I do not recommend these puzzles at all. I love puzzles but not this kind!!!
Response from puzzlesup.comNov 1, 2024
Hey RL! Thank you for sharing your feedback with us. We’re truly sorry to hear that the puzzle’s size and assembly were not as you had hoped, as well as the disappointment with the return process. Your experience is very important to us, and we’d love the chance to make it right. Please reach out to our customer service team at [email protected], and we’ll be more than happy to help resolve this for you, including discussing options for a more suitable puzzle size if desired.
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Jill L.
Nov 1, 2024
These puzzles are unexpectedly vibrant…
These puzzles are unexpectedly vibrant and colorful. I ordered 7 of them. This company ships from Canada and mine took much longer than I had expected so, contacted the company who in turn replied with tracking numbers. It did arrive and I am thrilled with them.
Response from puzzlesup.comNov 1, 2024
Hey Jill! Thank you for your wonderful review! We’re delighted to hear that the vibrant colors of our puzzles exceeded your expectations, and we’re so glad our team could assist with tracking along the way. Enjoy puzzling, and thank you again for choosing us!
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Arun M.
Oct 26, 2024
The item never arrived
The item never arrived. The promised date was not met. lol will never order from them again
Response from puzzlesup.comOct 27, 2024
Hi Arun, Thank you for sharing your feedback, and we’re truly sorry to hear about the delay with your order. Ensuring prompt delivery is a top priority for us, and we apologize that this did not meet your expectations. Our customer service team at [email protected] would be happy to assist in locating your item or arranging a replacement if necessary. Please feel free to reach out, and thank you for giving us a chance to make things right.
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Audrey
Oct 26, 2024
Very pleased with the puzzles up…
Very pleased with the puzzles up jigsaws. Far more interesting than watching T.V.
Response from puzzlesup.comOct 26, 2024
Hey Audrey! Thank you so much for sharing this! We’re delighted to hear that our puzzles are adding a touch of fun to your day—happy puzzling!
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