puzzlesup.comReviews of puzzlesup.com

Response from puzzlesup.comDec 8, 2025

Hi Mindy, Thank you for sharing your feedback, and we’re very sorry that our advertising created confusion. We never want anyone to feel misled. Our products are designed by our brand, and depending on availability and the time of year, some orders are fulfilled from our international warehouse to make sure customers receive them without delay — especially during the busy gifting season. We truly appreciate you as a returning customer, and if you have any questions about your orders or shipping, we’re always happy to help. Please feel free to reach out to our team at [email protected] and we will assist you. Thank you again for bringing this to our attention.

Response from puzzlesup.comMar 1, 2025

Hi Rebecca, We sincerely apologize for the frustration and inconvenience this has caused you. We understand how disappointing it is to experience delays, and we want to assure you that we are here to help. Please reach out to our customer service team at [email protected], and we will provide a detailed update on your order, including tracking information if available. We appreciate your patience and the opportunity to make things right. Looking forward to assisting you.

Response from puzzlesup.comJan 30, 2025

Hi Marilyn, Thank you for reaching out, and we sincerely apologize for the missing items in your order and for any difficulty in reaching our team. This is certainly not the experience we want for our valued customers. We truly appreciate your patience, and we want to make this right for you as soon as possible. Our customer service team is ready to assist—please send us an email at [email protected], and we’ll ensure the remaining items from your order are sent out promptly. Your satisfaction means so much to us, and we would love the opportunity to turn this around for you. Looking forward to resolving this for you soon! 😊

Response from puzzlesup.comJan 18, 2025

Hey Vivian! Thank you for sharing your concerns with us. We completely understand your apprehension and want to assure you that we are committed to delivering your order in a timely manner. Your satisfaction is important to us, and we’re confident that you’ll have a positive experience with us. If you have any questions or need updates on your order, please don’t hesitate to reach out to our customer service team at [email protected]. We are here to help and ensure that your gift arrives on time for the special occasion.

Response from puzzlesup.comJan 4, 2025

Hi Wayne, We're truly sorry to hear about your experience with the delayed shipping. We are committed to providing high-quality products and timely service, and we regret that we fell short in this instance. Please reach out to our customer service team at [email protected] so we can address your concerns and find a way to make this right.

Response from puzzlesup.comDec 12, 2024

Hi Donald, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how important it is to receive timely updates on your order, and we're truly sorry that this has not been the case for you. At Puzzles Up, we are committed to providing a seamless shopping experience and excellent customer service. If you have not received updates on your order, we encourage you to reach out to us directly at [email protected]. Our team will be more than happy to track your order and provide any information you need. We also offer a 90-day money-back guarantee, so if you're not satisfied with your purchase, we’d be happy to arrange a replacement or issue a refund, depending on your preference. Your satisfaction is our top priority, and we are here to assist you every step of the way. Please don’t hesitate to contact us, and we will work to resolve this matter as quickly as possible.