Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Sarah B.
Puzzles are great and beautiful. Shipping is slow but communication is wonderful!
Response from puzzlesup.comNov 14, 2024
Hey Sarah! Thank you so much for your kind words! We're thrilled to hear you love the puzzles and truly appreciate your patience with the shipping. Your support means the world to us!
Susan J T.
I ordered 2 puzzles along with mounting kits several weeks ago. I got confirmation of my order and since then nothing. I read the reviews here on Trustpilot and on Reddit and thought this would be the rare reputable company on social media. I was wrong. It's just another scam.
Response from puzzlesup.comNov 13, 2024
Hi Susan, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when an order takes longer than expected. Please know that this is not the standard we strive for, and we genuinely care about providing high-quality products and excellent service to all our customers. We take your concerns very seriously and would love the opportunity to make things right. Our Customer Service Team is here to help resolve this issue promptly. Please reach out to us at [email protected] so we can look into your order, provide an update, and ensure you receive what you ordered. Additionally, we want to reassure you that we offer a 30-day money-back guarantee. If your items do not arrive or if there’s any issue with your order, we would be more than happy to replace them or provide a refund. Thank you once again for bringing this to our attention. We appreciate your patience and hope to have the chance to restore your trust in our brand.
Jan
When I saw these puzzles online, I just loved them: bright colors, wooden, fun shapes. We love puzzles in our family, so I decided to order some for Christmas gifts this year. I was a little hesitant because I’d never heard of the company, but went for it. Although I have not received my beautiful puzzles yet, I feel comfortable with the company. I had to email them a couple of times, and I received very quick answers from their representative. They were not “form” answers, these replies answered my specific questions in detail. I can’t wait to receive these soon (one of them was for me, too!).
Response from puzzlesup.comNov 12, 2024
Hey Jan! Thank you so much for your kind words! We're thrilled that you chose our puzzles for your Christmas gifts and that our team could provide the detailed support you needed. We can't wait for you to enjoy the beautiful puzzles when they arrive—hope they bring lots of joy and fun to your holiday season! 😊🎄
Babara W.
The company replied promptly to my inquiries about delivery. Any time a product takes a while to get to me I wonder about the origins of the shipment but this company was very responsive. The customer service is very good.
Response from puzzlesup.comNov 11, 2024
Hey Barbara! Thank you so much for your kind words! We’re delighted to hear that our prompt responses put your mind at ease. Your satisfaction means a lot to us, and we look forward to assisting you anytime you need! 😊
Lauren M.
I was missing a piece from the puzzle and they quickly responded by sending me a new puzzle
Response from puzzlesup.comNov 11, 2024
Hey Lauren! Thank you for sharing your experience! We’re so glad we could quickly resolve the issue and get you a new puzzle. Happy puzzling, and we hope you enjoy every piece of it! 🧩😊
Carla Dillard S.
I had a mix up on what I ordered. Anna called back and clarified it for me.
Response from puzzlesup.comNov 10, 2024
Hey Carla! Thank you so much for your feedback! I'm glad Anna was able to clarify things and ensure everything was sorted out smoothly. We truly appreciate your patience and are grateful for the chance to make things right for you. Happy puzzling!
Carol P.
I ordered three puzzles and they are so unique. I was a bit worried when they did not arrive quickly but Anna responded quickly to my concern and the puzzles arrived in the mail a couple of days later. I love the tiny pieces and the colors are beautiful! Thanks so much. Carol
Response from puzzlesup.comNov 10, 2024
Hey Carol! Thank you so much for your kind words! We’re thrilled to hear that you love the unique design and vibrant colors of our puzzles. It’s great to know Anna was able to assist and that your puzzles arrived safely. Happy puzzling!
SMJ
I ordered several puzzles as gifts. The first batch arrived quickly. The second required some back and forth with Puzzleup to figure out what the tracking really meant. Anna was very responsive throughout and assured me the puzzles would arrive. They did, although delayed, and are just what I was looking for. Great customer service. Nice product. Tracking software and shipping needs to change.
Response from puzzlesup.comNov 9, 2024
Hey SMJ! Thank you for your kind words and for your patience with the shipping process! We’re so glad to hear Anna could assist you and that the puzzles met your expectations. We truly appreciate your feedback and will work on improving our tracking to make future experiences even smoother. Happy puzzling! 😊
