puzzlesup.comReviews of puzzlesup.com

Response from puzzlesup.comJan 31, 2026

Hi Walter, We’re very sorry to read this and completely understand how upsetting it is to feel left without your order or a response. That’s certainly not the experience we want anyone to have, especially when the puzzles were meant to be Christmas gifts. We would truly like the opportunity to look into this properly and help resolve it for you. Please contact our support team directly at [email protected] with your order name and any order details you may have, and we’ll investigate this as a priority to find out what happened and work toward a solution. Thank you for sharing your experience — we hope to have the chance to make this right.

Response from puzzlesup.comJan 30, 2026

Hi Brenda, We’re truly sorry to hear about your experience, especially after your first order arrived without issue. We completely understand how frustrating it must be to place a larger order and then feel left without clear updates or proper follow-up. This is not the level of communication or service we aim to provide. If you’re still open to it, we would genuinely appreciate the chance to look into this properly and make things right. Please contact our support team directly at [email protected] with your order number and details, and we will review your case as a priority and work toward a resolution for you. Thank you for sharing your feedback — it helps us improve, and we hope to have the opportunity to assist you further.

Response from puzzlesup.comJan 27, 2026

Hi there, We’re really sorry to hear about your experience and understand how frustrating it is to be left without clear shipping updates. That uncertainty is not what we want for our customers, and we sincerely apologize for the lack of communication. We’d truly appreciate the chance to look into this for you and clarify what happened with your order. Please contact our support team at [email protected] with your order number, and we’ll review the shipment status and help with the next steps. We also appreciate your feedback regarding puzzle size, as it helps us improve our product descriptions and customer experience. Thank you for sharing your thoughts — we hope we can still make this right for you.

Response from puzzlesup.comJan 25, 2026

Hi Sandra, We’re very sorry to hear that your last order hasn’t arrived — we completely understand how frustrating that must be, and we sincerely apologize for the inconvenience. We’d really like the chance to look into this and sort it out for you as quickly as possible, whether that means locating the shipment or arranging a refund if needed. Please contact our support team at [email protected] with your order details, and we’ll review your case as a priority. Thank you for bringing this to our attention. We hope to make this right for you.

Response from puzzlesup.comJan 23, 2026

We’re really sorry for the confusion and the lack of communication after your order — that’s understandably frustrating. Please reach out to us at [email protected] with your order details, and our team will be happy to locate your order, confirm its status, and make sure this is properly resolved for you as quickly as possible.