puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

574 approved reviews, newest moderated first

Donna M.
Nov 20, 2024
FIRST EXPERIENCE: PUZZLE UP My order was placed November 5
My order was placed November 5, 2024. Today is November 19th. I had become concerned about not receiving a tracking number, although I have an email confirmation. I contacted customer service. Anna Brown was quick to respond with a reasonable explanation for the delay. She assured me I would receive my order shortly; a tracking number was sent. I find this kind of service exceptional. Donna Miller
Response from puzzlesup.comNov 20, 2024
Hey Donna! Thank you so much for your kind words, Donna! We’re thrilled to hear that Anna was able to provide the reassurance and prompt support you needed. We truly appreciate your patience and look forward to delighting you with your order! 😊
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Bung
Nov 19, 2024
I had a hard time finding my tracking…
I had a hard time finding my tracking number and so I contacted Puzzles Up. They were quick to respond and found my order fast. I now have my purchase and am very happy with it. They have fabulous customer service and I would happily deal with them again.
Response from puzzlesup.comNov 20, 2024
Hey Bung! Thank you for your wonderful review! We're so glad we could assist you quickly and that you're happy with your purchase. It’s always a pleasure to help, and we look forward to serving you again in the future! 😊
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Vita G.
Nov 19, 2024
I love Puzzlesup
I love Puzzlesup! The puzzles are so fun and very creative. They are truly delightful. Customer Service is also wonderful and extremely helpful! Thank you for bringing some joy to our lives!
Response from puzzlesup.comNov 19, 2024
Hey Vita! Thank you for your kind words and support! We're so happy to hear that our puzzles and customer service brought joy to your life—feedback like yours truly brightens our day. 😊
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Diana G.
Nov 18, 2024
These puzzles are beautiful
These puzzles are beautiful! Great gifts for any age! I bought 6+ for family and they loved them!👍
Response from puzzlesup.comNov 19, 2024
Hey Diana! Thank you so much for your wonderful feedback! We're thrilled to hear that our puzzles were a hit with your family and made such special gifts. Your support truly means the world to us! 😊
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Julia Walker R.
Nov 16, 2024
The puzzle arrived 2 weeks after…
The puzzle arrived 2 weeks after ordering. It is beautiful and of great quality. I am looking forward to completing it. I do wish that the size and number of pieces had been included in a description.
Response from puzzlesup.comNov 17, 2024
Hey Julia! Thank you for your lovely feedback! We’re thrilled you love the quality of the puzzle and appreciate your suggestion—it's helpful for us as we continue to improve. Enjoy piecing it together!
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Johnny B.
Nov 16, 2024
You have to have patience
You have to have patience. The wait is worth it. The puzzles come a long way but they are nice.
Response from puzzlesup.comNov 16, 2024
Hey Johnny! Thank you so much for your patience and kind words! We’re thrilled to hear you found the wait worthwhile and are enjoying the puzzles—it truly makes our day to know they brought a smile to yours! 😊
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Edyth P.
Nov 15, 2024
DON’T do it
DON’T do it. I paid $253.74 These little things (the small ones) are crap and the company is even worse. Their satisfaction guaranteed is bs. They won’t refund a penny. Most of the pieces just sit together and the picture doesn’t even match. Here’s the edit. They will not let me return them. All they will do is give me 20% of of a new order. Why would I order more? I don’t want the ones I have. There’s my edit after reading their reply.
Response from puzzlesup.comNov 16, 2024
Hi Edyth! We're truly sorry to hear that you were disappointed with your recent experience. Your feedback is very important to us, and we deeply regret that the product did not meet your expectations. At PuzzlesUp, we take pride in our commitment to quality and customer satisfaction, so we'd love the opportunity to make this right for you. Please reach out to our customer service team at [email protected] so we can assist you further and find a resolution that meets your needs. Thank you for giving us the chance to improve.
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Sharon P.
Nov 13, 2024
good site
There are so many questionable sites and I am always apprehensive about being a victim. You followed up quickly whenever I felt doubtful. Your quick comprehensive reply reassured me of delivery.
Response from puzzlesup.comNov 14, 2024
Hey Sharon! Thank you for sharing your experience! We're so glad we could provide the reassurance you needed and make your shopping feel safe and secure. Your trust means everything to us!
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