Simon R.
ALL fine...
ALL fine. Recommended. A+
Response from puzzlesup.comFeb 15, 2025
Hey Simon! Thank you so much! We're so happy to hear that—your support truly means a lot. 😊
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing574 approved reviews, newest moderated first
Simon R.
ALL fine. Recommended. A+
Response from puzzlesup.comFeb 15, 2025
Hey Simon! Thank you so much! We're so happy to hear that—your support truly means a lot. 😊
Julie
speedy delivery and very high quality puzzle, Would definately recommend purchasing
Response from puzzlesup.comFeb 14, 2025
Hey Julie! We're so happy to hear you loved the quality of your puzzle and that it arrived quickly! 😊 Thank you for recommending us—we truly appreciate it!
Lois C.
Still waiting on delivery. Tracking is poor. I get more emails about buying more stuff but had to ask for info about delivery.
Response from puzzlesup.comFeb 14, 2025
Hey Lois! Thank you for sharing your experience. We're sorry to hear that your order hasn't arrived yet and that tracking updates have been less than helpful. That’s definitely not the experience we want for our customers. Our team is always here to help, and we’d love to look into this for you right away. Please reach out to us at [email protected], and we’ll do everything we can to resolve this for you as quickly as possible. We truly appreciate your patience and your support!
Nadine S.
Very happy with my purchase and communications were great!
Response from puzzlesup.comFeb 14, 2025
Hey Nadine! We're so happy to hear that you had a great experience and that everything went smoothly! Thanks for your support—it truly means a lot to us! 😊
Johanna
I wish I had read these reviews prior to ordering. I also got delivery notification when the puzzles were not delivered. When I reached out they told me the address was incomplete and they would reship for an additional 9.95. I asked about refund and have not heard back. Beware’
Response from puzzlesup.comFeb 14, 2025
Hi Johanna, We’re very sorry to hear about your experience and completely understand your frustration. Ensuring that every order reaches its destination smoothly is our priority, and we truly regret any inconvenience caused. We’d love the opportunity to make things right for you. Please reach out to our customer service team at [email protected], and we’ll be happy to assist you with a resolution. Your satisfaction is important to us, and we appreciate the chance to improve your experience.
J.A.
The puzzles are nice, colorful and fun to put together! I had a message for getting my package delivered when it didn't actually come but the costumer service was excellent and even though the package was later than expected, it did come and makes a fun gift for kids and adults!
Response from puzzlesup.comFeb 13, 2025
We’re so glad you’re enjoying the puzzles and that our team could assist you along the way! Thank you for your patience and for sharing your experience—it means a lot to us.
Emily H.
The support was really quick, super friendly, and helpful.
Response from puzzlesup.comFeb 13, 2025
Hey Emily! We’re so happy to hear that you had a great experience with our support team! Thank you for your kind words—we're always here to help.
Cynthia M.
I purchased three of these puzzles and it took a long time for anything to come. I paid $9.90 in shipping but the USPS would not deliver because the postage on the package was counterfeit. I had to pay an additional $7.35 to get the puzzles from the USPS. When I opened the package the puzzles smell so strongly of chemicals I had to put them outside in winter to air out. I have no idea what they are treated with but it smells terrible.
Response from puzzlesup.comFeb 13, 2025
Hi Cynthia, We're very sorry to hear about your experience and truly appreciate you bringing this to our attention. The issues with postage and the strong smell are certainly not the experience we want for our customers. We’d love the opportunity to make this right—please reach out to our support team at [email protected], and we’ll be happy to assist you further.