Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Rosanna L C.
The puzzles are simply beautiful and I look forward to working on them. It is a great addition to my collection of puzzles.
Response from puzzlesup.comFeb 13, 2025
Hey Rosanna! We're so happy you love the beauty of our puzzles! It’s wonderful to know they make a great addition to your collection—enjoy putting them together!
Renee F.
Bought two small puzzles — corgi and cat — and we’ve enjoyed putting them together multiple times. They’re a great value. Their delivery partner, the USPS, isn’t very accurate: said it was delivered but it wasn’t. However, Anna in customer service tracked it down quickly and it showed up 2 days later.
Response from puzzlesup.comFeb 13, 2025
Hey Renee! We're so happy you’re enjoying your corgi and cat puzzles! It’s great to hear our team could help sort out the delivery issue, and we truly appreciate your support.
George P.
This site is a SCAM! AVOID! Item ordered and paid for on 10 Jan.... 9 Feb they sent an email saying the item was delivered! I emailed them back, saying "Not Delivered!"... "Anna" wrote back, changing the story.. she says USPS returned the item because of an incorrect address and showing a paper without a house number on the street name. But she could reship for $9.50. I told her to reship and enclose a bill for the shipping in the package. I'm still waiting to hear.... Oh... and did I mention that USPS checks shipping addresses before they accept items? This site is terrible scam.
Response from puzzlesup.comFeb 13, 2025
Hi George, We’re sorry to hear about your experience and understand your frustration. It sounds like there was an issue with the shipping address, and we sincerely apologize for any confusion or inconvenience this has caused. Our team is happy to look into this further and ensure a resolution for you—please reach out to us at [email protected], and we’ll do our best to make things right.
Boston L.
As the day approached for which I purchased the puzzle, i was able to ask Anna to track my order. She sent a email to help me with the arrival of the puzzle. She said it may arrive later in the day. It did. Problem resolved. Thankk you Anna.
Response from puzzlesup.comFeb 13, 2025
Hey Boston! We’re so glad everything worked out and that Anna could assist you! Thanks for sharing your experience and for being a wonderful customer.
Michael S.
Puzzle was good quality and service team answered a question on delivery times concisely and were pleasant.
Response from puzzlesup.comFeb 13, 2025
Hey Michael! We're so glad you’re happy with the puzzle and our service! Thanks for sharing your experience—it means a lot to us.
customer
I have ordered now around 10 -15 wooden puzzles. I think i like the large size the best though I do have A3 and A5 both. The color is amazing. I liked them so much I am decorating my office ceiling drop down tiles with them. Perfect for my office decor. Highest recommendation.
Response from puzzlesup.comFeb 12, 2025
That sounds like such a creative way to display the puzzles! We’re so happy you’re enjoying them, and we truly appreciate your recommendation.
K F.
Ordered almost 3 weeks ago. Paid $9.90 in shipping and have NOT received my puzzle yet!! Ridiculous!!! Next time I’ll shop Amazon and get free shipping. This was to be a gift….too late now. Beginning to wonder if I’ve been scammed???
Response from puzzlesup.comFeb 12, 2025
Hey K! We’re very sorry to hear that your order hasn’t arrived as expected. We understand how frustrating this must be, especially for a gift. Please reach out to our customer service team at [email protected], and we’ll be happy to investigate the delay and find a solution for you.
Brian
DONT DO IT! Ordered in January for Valentine's day. Have received nothing but useless tracking number. Actually, I did receive an update that my order is expected to arrive at the end of February. This would be more than twice as long as stated on their website. I have made repeated attempts to contact them and all I get are canned emails from the nonexistent yet very western sounding Anna Brown. This is either the most poorly run company in existence or a complete scam. Either way, find other way to throw your money away, waste your time, and disappoint your friends and family.
Response from puzzlesup.comFeb 10, 2025
Hi Brian, We sincerely apologize for the frustration caused by the delay in your order and the difficulty in tracking its progress. This is not the experience we want for our customers, and we understand how disappointing it must be. Our customer service team is here to help, and we would love the opportunity to resolve this for you as quickly as possible. Please reach out to us at [email protected], and we will do our best to find a solution that meets your needs.
