Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Peggy M.
Love the puzzles! Harder than I thought! Customer service is awesome. Get right back to you.
Response from puzzlesup.comFeb 8, 2025
Hey Peggy! We're so happy you love the puzzles! Thank you for your kind words—we’re always here to help whenever you need us. 😊
Pears R T.
It's 4 stars which may seem unfair, but only because of tracking. The puzzles came, but tracking was extremely difficult to manage. I was given a tracking number however it was never updated and I received incorrect delivery dates. In the end, I never knew when to expect the puzzles, however they did show up!
Response from puzzlesup.comFeb 8, 2025
Hey Pears! Thank you for your patience and for sharing your experience! We're so happy your puzzles arrived, and we truly appreciate your feedback—we'll keep working to improve tracking for a smoother experience.
Nancy Griffith G.
Customer Service (Anna) was very responsive regarding delayed package delivery, which finally arrived. The attention is appreciated.
Response from puzzlesup.comFeb 7, 2025
Hey Nancy! We're so glad to hear that Anna was able to assist you and that your package arrived safely! Your appreciation means a lot to us—thank you for sharing your experience! 😊
MindyJoy P.
I HAVE NOT RECEIVED ORDER YET, PLEASE CONTACT ME. I received my order and thank you for the fast response. Very nice puzzle and good quality.
Response from puzzlesup.comFeb 7, 2025
Hi Mindy, I’m so sorry to hear that you haven’t received your order yet. We completely understand how frustrating this must be, and we truly appreciate your patience. We’d love to resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected], and we’ll be happy to assist you in tracking your order or finding the best solution for you. Looking forward to making this right for you!
Anne.
My order was never received and when I contacted them they credited my card. The response was very personal and appreciative and I will be willing to order from them again.
Response from puzzlesup.comFeb 7, 2025
Hey Anne! We truly appreciate your kind words and understanding! It means so much to us that you'd be willing to order again, and we’ll be here whenever you're ready. 😊
Wayne R.
No shipping notice yet. Where's my order?
Response from puzzlesup.comFeb 6, 2025
Hi Wayne, Thank you for reaching out. We apologize for any inconvenience caused. We understand the frustration of not receiving a shipping notice yet. Please rest assured that our team is here to assist you. Kindly email us at [email protected] with your order details, and we'll look into this right away to resolve the issue as quickly as possible. We appreciate your patience and look forward to making this right for you!
William P.
i was worried about ordering out of the US, but i sent a response in and was advised that it was on the way and yep it arrived three days later, have not opened the individual puzzles due to they are gifts for family and friends but they look great, thank you Anna for your help and great customer service
Response from puzzlesup.comFeb 6, 2025
Hey William! So happy to hear your order arrived quickly and that you had a great experience with our customer service! We hope your family and friends love their puzzles—thank you for choosing us! 😊
James Catch M.
Beware if ordering a puzzle from these guys. They use shady marketing tactics to trick you then they sent me puzzle that did not match what I ordered then fought me to the bitter end when it was clear the puzzle did not match what I ordered, terrible experience.
Response from puzzlesup.comFeb 5, 2025
Hi James, We're sorry to hear about your experience and appreciate you bringing this to our attention. We always strive to provide accurate product descriptions and exceptional customer service, so it’s disappointing to hear that we fell short in your case. Our team would love the opportunity to make things right—please reach out to us at [email protected], and we’ll do our best to resolve this for you. We truly value your feedback and hope to turn your experience around.
