puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

574 approved reviews, newest moderated first

Deborah H.
Feb 21, 2025
Where are my puzzles?
Where are my puzzles? Ordered on 1/12/2025…..I received an email congratulating me for getting my order that has never arrived. The only tracking number I received says it is not a valid tracking number. Anna Brown emailed me once 4 days ago and nothing since. Very disappointed and if I don’t get the puzzles than I want my money back.
Response from puzzlesup.comFeb 21, 2025
Hi Deborah, We’re very sorry for the frustration this has caused and understand how disappointing this experience must be. This is not the level of service we aim to provide. Please reach out to our customer service team at [email protected], and we’ll be happy to investigate your order further and work toward a resolution.
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Gina M.
Feb 20, 2025
The puzzle never arrived despite…
The puzzle never arrived despite assurances that it was on its way. And they refuse to refund. This is a scam. I'd give it zero stars but that doesn't seem to be an option. I ordered the puzzle on January 3, On February 6 “Anna” assured me via email that they had resolved their delivery issues and a new order was on its way. Well it’s Feb 23, the birthday for which it was purchased has gone. I want a refund. When I bought from you we made a deal - I send you money and you send me a puzzle. You have failed to hold up your end of the bargain. Just send me a refund. You took the money quickly enough - now send the money back NOW. Without a refund I can only say again THIS IS A SCAM. DO NOT DO BUSINESS WITH THE COMPNAY
Response from puzzlesup.comFeb 21, 2025
Hi Gina, We're very sorry to hear that your puzzle hasn’t arrived, and we completely understand your frustration. This is not the experience we want for our customers. Please reach out to our customer service team at [email protected], and we’ll be happy to look into this further and find a resolution for you.
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dennis C.
Feb 20, 2025
My communication with Anna Brown
My communication with Anna Brown. She went over and beyond to assure me that my order was still on its way. she gave me great customer service. and the puzzles were really good looking.
Response from puzzlesup.comFeb 21, 2025
Hey Dennis! We're so happy to hear that Anna took great care of you and that you’re loving the look of your puzzles! Thanks for sharing your experience, and happy puzzling! 😊🧩
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Judy F.
Feb 20, 2025
Beautiful
Beautiful, challenging puzzles. Very well crafted
Response from puzzlesup.comFeb 21, 2025
Hey Judy! Thank you for your kind words! We're so glad you’re enjoying the challenge and craftsmanship of our puzzles. Happy puzzling! 🧩😊
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Edith A.
Feb 19, 2025
Didn’t get my order and no response when I tried to get an idea of when it will be delivered.
My order was January 31 and February 1 and I still have not received it and it is February 19. I’ve sent numerous messages asking when it should be expected. I just need an answer. Nobody will send me an answer.. I’ve sent emails and messages and tried to call which that was useless because nobody would pick up.
Response from puzzlesup.comFeb 20, 2025
Hi Edith, I'm so sorry to hear about your experience, and I completely understand how frustrating this must be. Waiting this long for an order with no clear update is not the experience we want for our customers, and I truly appreciate your patience. Our team is here to help, and we want to get this resolved for you as soon as possible. Please reach out to us at [email protected] with your order details, and we’ll prioritize looking into this right away. If you’ve already emailed us, I sincerely apologize for any delay in our response—we’re working hard to assist everyone as quickly as possible. We truly appreciate your support, and we’ll do everything we can to make this right. Looking forward to assisting you!
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Jeff D.
Feb 19, 2025
Resolution of problem
Answered right away with message that they are working on the problem. Then the package came 30 minutes after I sent the problem. Received a nice email after which she was so happy things worked out.
Response from puzzlesup.comFeb 20, 2025
Hey Jeff! Thank you for sharing your experience! 😊 We're so happy everything worked out and that your package arrived just in time. If you ever need anything, we’re always here to help! 💖
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Susan L.
Feb 19, 2025
I haven't received them yet
I haven't received them yet. Can you please check I don't have my order number My Grandson keeps asking where they are Thank you
Response from puzzlesup.comFeb 20, 2025
Hi Susan, Thank you for reaching out, and I’m so sorry that your order hasn’t arrived yet. We completely understand how frustrating this must be, especially with your grandson eagerly waiting for it. We’d love to help resolve this as quickly as possible. Since you don’t have your order number, could you please reach out to our excellent customer service team at [email protected] with your full name and any details you remember from your order? We’ll do our best to track it down and find a solution for you right away.
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Vickie
Feb 19, 2025
No Customer Service
I ordered a puzzle from them a month ago and still have not received it. I received a tracking number, but there have been no updates to the tracking for almost two weeks. I received an email from them a week ago that said "Congratulations - your package was delivered" but nothing has been delivered. All of their emails/ads say 24/7 customer service, but there is no number to call. All you can do is send them an email. They state that they will respond to emails within 12 to 24 hours, but it's been 4 days since I sent them an email and no response. It may or may not be a scam, but it is definitely the worse customer service I have ever seen. I just filed a dispute with my credit card company today. Update after receiving below reply from Company - I HAVE reached out to your support email - TWICE!!!! Once 5 days ago and again 2 days ago, but other than an automated response saying someone would get back to me withing 12 to 24 hours I've heard NOTHING! How is this 24/7 service? With all due respect I believe the below response is automatic.
Response from puzzlesup.comFeb 20, 2025
Hi Vickie, We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we truly appreciate you bringing this to our attention. Our team is committed to resolving this for you as quickly as possible. Please reach out to us at [email protected], and we’ll investigate your order, clarify the tracking details, and find the best solution for you. We appreciate your patience and the opportunity to make things right.
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