puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

574 approved reviews, newest moderated first

Janet D.
Feb 19, 2025
I didn’t get my puzzle
I didn’t get my puzzle. It said Feb 11-13. I haven’t got it yet. I emailed them back. I got a response. But I haven’t gotten a response for the other emails. You guys need to tracking.
Response from puzzlesup.comFeb 20, 2025
Hi Janet, We're very sorry to hear that your puzzle hasn’t arrived yet and that you haven’t received a follow-up response. We understand how frustrating this must be, and we truly appreciate your patience. Our customer service team is here to help, and we want to make this right for you. Please reach out to us at [email protected], and we’ll be happy to investigate the issue and provide an update on your order. Thank you for bringing this to our attention—we value your support and look forward to resolving this for you.
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Shameema S.
Feb 18, 2025
At this point
At this point, I’ve yet to receive the puzzle. It was purchased on 1/25/25. As of 2/16/25 they are saying that it has been delivered and it was signed for. I have sent 2 emails about it. No response. On 2/20/25, I received the Puzzle. The frustration is still there. They did not reach out with an answer or reassurance.
Response from puzzlesup.comFeb 19, 2025
Hi Shameema, Thank you for bringing this to our attention. We sincerely apologize for the frustration this has caused you. We understand how important it is for your order to arrive as expected, and we want to make this right. Our customer service team is here to assist you, and we kindly ask you to reach out to us at [email protected] so we can investigate this further and find the best resolution for you. We truly appreciate your patience and look forward to resolving this with you.
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Tina H.
Feb 18, 2025
Save your money & especially your time because they don’t even send them to you!
I can’t give an actual review on the puzzles because it’s been well over 2 weeks since I ordered them and they haven’t bothered to ship them! I bought them for my dad bc he has dementia and his doctor said jigsaw puzzles would be great for him. Looks like I’m gonna have to give up on ever getting mine. How are they allowed to stay on here if all they do is lie & scheme?
Response from puzzlesup.comFeb 18, 2025
Hi Tina, We're very sorry to hear about your experience and completely understand your frustration. Our goal is to provide quality products and reliable service, and we truly regret any delay in getting your order to you. We’d love the opportunity to make this right—please reach out to our customer service team at [email protected], and we’ll do everything we can to resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we sincerely appreciate your patience.
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Barbara B.
Feb 16, 2025
I am so disgusted with this company
I am so disgusted with this company. Not only have I not received my order, the company said they would send another. I have yet to hear from them again. I have asked for a refund of my 73.00 dollars and again no response. I have sent this information to the BBB because I feel they are fraudulent. My original order was done the beginning of January
Response from puzzlesup.comFeb 17, 2025
Hi Barbara, We sincerely apologize for the frustration you've experienced with your order. This is certainly not the experience we aim to provide, and we understand your concerns. We are committed to resolving this matter as quickly as possible. Please reach out to our customer service team at [email protected] so we can investigate the issue further and ensure a prompt resolution, whether through a replacement or a refund. Thank you for your understanding, and we hope to have the opportunity to resolve this for you.
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mom H.
Feb 15, 2025
I haven't received my items yet
I haven't received my items yet. Once I receive them my rating will change. I really can't wait to see them.
Response from puzzlesup.comFeb 16, 2025
Hi Ms Hudson, Thank you for your patience and for sharing your excitement about your order—we truly appreciate it! We’re sorry for any delay, and we’d love to check on your shipment to ensure it gets to you as soon as possible. Please reach out to our team at [email protected], and we’ll be happy to provide you with an update and any assistance you may need. We can’t wait for you to receive your items, and we’re sure you’ll love them!
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Heidi Lile D.
Feb 15, 2025
Ordered 2 puzzles on January 5. Nothing received.
Ordered 2 puzzles on January 5, 2025 for Valentine's Day. Plenty of lead time. Nothing received. Several emails from "Anna" claiming USPS issues and they would send a replacement order. Still nothing. Puzzlesup then provided a phony tracking number, which the USPS didn't recognize. This company is a total SCAM!! Avoid at all cost.
Response from puzzlesup.comFeb 16, 2025
Hi Heidi, We sincerely apologize for the frustration and disappointment you've experienced with your order. This is certainly not the experience we want for our customers, and we completely understand your concerns. We take issues like this very seriously and would love the opportunity to make things right. Please reach out to us at [email protected] so we can investigate this further and find the best possible solution for you. Your satisfaction is extremely important to us, and we truly appreciate your patience. Looking forward to assisting you and resolving this matter as quickly as possible.
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Jane S.
Feb 15, 2025
I never received the puzzle
I never received the puzzle. I reached out to them several times, and they assured me they were watching my shipment. I asked for a refund and received the same response.
Response from puzzlesup.comFeb 16, 2025
Hi Jane! We’re very sorry to hear that you haven’t received your puzzle and that your experience reaching out to us wasn’t as smooth as it should have been. That’s certainly not the level of service we strive for, and we completely understand how frustrating this must be. We’d love the chance to make things right. Please reach out to us at [email protected], and we’ll do everything we can to resolve this for you as quickly as possible. Your satisfaction is important to us, and we truly appreciate the opportunity to assist you.
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Pat C.
Feb 15, 2025
Fool me once...
I ordered puzzles & watched the shipping code. First it was delayed because of weather conditions, per contact person than I got a message it was delivered. Nope! When I contacted the company, they said wait a day, maybe it's in the post office. When I told them no, they said "postage due" their fault, so they'll send another order? I contacted my bank & cancelled. They did ask if I wanted it cancelled & cancelled after my bank did. They misled all along! Very nice on the phone & via message but? I did receive a previous order, smaller though. My initial info when this one didn't come after a long time was that it was still in route from China than 2 days later suddenly supposedly "delivered". Fool me once...? Update-"Tracking number says 40 days enroute"
Response from puzzlesup.comFeb 16, 2025
Hi Pat, We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration this has caused. This is absolutely not the experience we want for our customers, and we completely understand how important it is to receive clear and accurate shipping updates. We’d love the opportunity to make this right for you. Our customer service team is always here to help, and we’d be happy to look into this further. Please reach out to us at [email protected], and we’ll do everything we can to resolve this to your satisfaction. Your feedback is invaluable to us, and we truly appreciate the chance to improve. We hope to hear from you soon!
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