Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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DeAnna D.
Absolutely LOVE the puzzles. Customer Service is spot on. They responded quickly. Their communication & follow up was excellent. EXCELLENT COMPANY! HIGHLY RECOMMEND!!!
Response from puzzlesup.comMar 3, 2025
Hey DeAnna! Thank you so much for your kind words! We're so happy you love the puzzles and had a great experience with our customer service—your support means a lot!
Jennifer R.
I saw these puzzles pop up on my phone and I looked up Puzzlesup. I saw a dragon hoarding books. I loved it! I could relate--I love books! So I bought the puzzle. When it came I was very intrigued by the designs and the style of the pieces. It took a bit to learn how to properly drop the pieces in place, but I loved it. I was just going to "look at it" and instead spent the next hour happily putting the puzzle together and then just enjoying the finished picture. I will probably take it apart and put it together again a few times before I set it and hang it on the wall. Yes, it is cool enough to hang on the wall...in my library/office of course.
Response from puzzlesup.comMar 2, 2025
Hey Jennifer! We're so happy you found a puzzle that speaks to your love of books! It’s wonderful to hear how much you enjoyed the experience, and we love the idea of it finding a home in your library—thank you for sharing!
Sandra
I placed an order on 1/19/25, #211956, and it was delivered to Fayetteville LA on 2/05/25, delivery address was for Mt. Juliet Tennessee. I contacted PuzzlesUp, the representative said they would replace my shipment…. I still do not have my shipment nor a refund of $141.83.
Response from puzzlesup.comMar 2, 2025
Hi Sandra, We sincerely apologize for the delivery issue and the delay in resolving it. This is certainly not the experience we want for our customers. Please reach out to our customer service team at [email protected] with your order details, and we will make this right as quickly as possible. Your patience and understanding mean a lot to us, and we appreciate the opportunity to assist you.
Hannah O' C.
I got the Harry Potter boats to Hogwarts paint by numbers and I love it! Had spoken with a lovely lady Anna as the tracking for my package wasn’t working well and she was so helpful and lovely to talk to. Will definitely order more items
Response from puzzlesup.comMar 1, 2025
Hey Hannah! We're so happy you love your paint-by-numbers set! Anna will be glad to know she could help, and we can't wait to have you back for more. Happy painting! 🎨✨
Fara B.
Although it took a while for the puzzles to arrive, they were worth the wait! They are as beautiful as they are fun to put together, and they have Harry Potter and Lord of the Ring designs...WHAAAAT?!?! The special shape pieces are adorable, and it's amazing how many gorgeous designs are available. Thank you!!
Response from puzzlesup.comMar 1, 2025
Hey Fara! We're so happy to hear you loved the puzzles and found them worth the wait! The special shape pieces make them extra fun, and we’re glad you’re enjoying the designs. Thanks for your support! 😊
Rebecca B.
Anna Brown has been promising I would receive my substantial shipment in 7 days for over two months now! They never sent me a tracking number. Twice I have been told the shipment was delayed at the post office due to shipping costs. I feared they were a scam, but I received my puzzles today!
Response from puzzlesup.comMar 1, 2025
Hi Rebecca, We sincerely apologize for the frustration and inconvenience this has caused you. We understand how disappointing it is to experience delays, and we want to assure you that we are here to help. Please reach out to our customer service team at [email protected], and we will provide a detailed update on your order, including tracking information if available. We appreciate your patience and the opportunity to make things right. Looking forward to assisting you.
Susan
I am still waiting. Was this some kind of scam or what?PLEASE LET ME KNOW WHEN THEY WILL GET HERE.
Response from puzzlesup.comMar 1, 2025
Hi Susan, We’re very sorry for the delay and completely understand your frustration. Rest assured, this is not a scam—we truly value our customers and want to make this right for you. Please reach out to our customer service team at [email protected], and we’ll be happy to provide an update on your order and assist you in any way we can. Thank you for your patience—we appreciate the opportunity to make things right!
Alicia H.
I ordered 4 puzzles from you on 2/11/25, to the tune of over $75 and still haven’t received it. I’m about to cancel my payment through my bank if I don’t at least get a response.
Response from puzzlesup.comMar 1, 2025
Hi Alicia, We sincerely apologize for the delay in receiving your order and for any frustration this has caused. We understand how important it is to receive your puzzles in a timely manner, and we’d love the opportunity to resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected], and we’ll be happy to check on your order status and find a solution. We truly appreciate your patience and look forward to assisting you!
