Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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BB
I received a quick and friendly response and a replacement for a box I received with some small damage. Thank you Anna for the wonderful service!!
Response from puzzlesup.comMar 6, 2025
We're so happy to hear that Anna was able to help and make things right for you! Thanks for your kind words—we truly appreciate your support! 😊
Thankful
How quick and responsive Anna was in getting back to me after my order was not delivered. Sadly this company is going out of business, but I have shared majority of my orders with Family and friends and they really appreciate the art work of the puzzles.
Response from puzzlesup.comMar 6, 2025
Thank you so much for your kind words! We're so glad Anna could assist you, and it means a lot that you've shared our puzzles with your loved ones. Wishing you many more joyful moments putting them together! 😊
Pete
After initially sending me the wrong product, Crafthub sent me two replacements in no time at all and emailed me with updates throughout. Really friendly staff going the extra mile to put things right. Great customer service and once i received my puzzle i was delighted with the quality.
Response from puzzlesup.comMar 5, 2025
Hey Pete! We’re so happy we could make things right for you! Thanks for your patience and kind words—we truly appreciate it! 😊
Gloria S.
Ordered 2 puzzles on1/14/25. It is now 3/4/25 & still no puzzles!!! I had previously reached out to their support site with no results.
Response from puzzlesup.comMar 5, 2025
Hi Gloria, We're very sorry to hear that your order hasn’t arrived yet. That’s certainly not the experience we want for our customers. Please reach out to our customer service team at [email protected], and we’ll be happy to look into this for you and find a solution as quickly as possible. We truly appreciate your patience and the opportunity to make things right.
Kris G.
My 1st order was lost, reached out and was contacted right away by Anna. So helpful, a new order was sent and recieved. Been putting the puzzles together, great quality and challenging enough to be really fun.
Response from puzzlesup.comMar 5, 2025
Hey Kris! We’re so glad Anna could help and that you’re enjoying the puzzles! Thanks for giving us the chance to make things right—we appreciate you! 😊
Robert B.
A high quality product that will make a perfect gift for a favorite niece.
Response from puzzlesup.comMar 5, 2025
Hey Robert! That sounds like a wonderful gift choice! We’re so happy you love the quality, and we hope your niece enjoys it just as much. 😊
Lori H.
What a fun experience. The marksmanship on the delicate precision of cutting the wood pieces.
Response from puzzlesup.comMar 5, 2025
Hey Lori! We're so glad you had a fun experience! Thank you for appreciating the craftsmanship—it means a lot to us. 😊
John W.
I finally received my puzzles which I ordered in October. Thank you for following through on the order.
Response from puzzlesup.comMar 5, 2025
Hey John! We're so happy to hear your puzzles finally arrived! Thank you for your patience and for sharing your experience with us. 😊
