puzzlesup.comReviews of puzzlesup.com

I received a message stating that my order had been delivered. However, I had not. I emailed puzzles.com and Anna got right back to me immediately saying that sometimes that happens, and not to worry, I would definitely received it. Which I did. Thanks so much, great customer service.,

I ordered 3 puzzles even though ordering off F.B. ads makes me skeptical. After waiting 2 weeks, I contacted the company and they said the package showed it was recently delivered. It turned out the carrier put them in my neighbor's mailbox and they were out of town! Craft Hub promptly responded by sending a link to the FedEx tracking website, so I was assured this company was legitimate. Their correspondence was courteous and they answered my messages promptly. I think PuzzleUp and CraftHub are the same company, as I bought from the latter, but was sent to this PuzzleUp link. The small puzzles are about 6 inches around. I was hoping they would be larger, but they are pretty and still challenging. The smaller puzzles come in a clear, strong container with the picture inside. The Medium comes in your typical puzzle box with the picture on the front. It's a gift, so I can't speak to the size. There is a paint smell but it faded enough to be standable. All in all, being the puzzles are unique, pretty and challenging, I think the price for the size is still good. Thanks Craft Hub.

First of all they advertised they were going out of business. They are not. This was a scam. Secondly, I received an email from them on February 18 stating that the puzzle I ordered had arrived. I have a locking mailbox and cameras all over my property. No puzzle ever arrived! I called the company and somebody said my puzzle was in the mail. They gave me a new tracking number. I just tracked it again today and I see that although the tracking number was created on February 19, they are still waiting for the item to arrive for shipping. Today is March 3, I purchased this puzzle, and paid a lot of money for shipping, on January 27. not having a good feeling about this…

I bought 8 small puzzles,they are so cute with fun different designs within the pieces and beautifully colored. I will be purchasing more for gifts for there are many different options to choose from for all ages!!

Anna Brown has been consistently responsive. When my order was reported to have been delivered in late January, but had not, in fact, arrived, I was informed (through the tracking app, if I remember correctly) that it would NOT be delivered due to inadequate postage. Anna indicated that there had been a problem with the carrier and offered to resend my order or refund. I asked to have my order resent. When I hadn’t received my order by February 20, I asked for information about the shipment. Anna replied on February 22 with the tracking number and link, advised that delivery might take 10-15 days. My order arrived on February 26. I’ve put all 8 puzzles together since their arrival. Initial inspection of each resulted in skepticism that solution was possible. They are challenging and beautiful, and solution is, in fact, possible. I purchased the small option of each puzzle and, given my decreased fine-motor dexterity (due to increased age), that added a bit more to the overall challenge.

it was so engaging..first time I finished a puzzle like this

It’s been six weeks and many emails to puzzles up. USPS is showing a label was created but my package was not received. They keep insisting it shipped and would arrive soon. They advertise that you can expect a delivery date between 7-10 days. All of the messages to me are automated. They keep saying it’s been shipped. Perhaps it has shipped from China. With that being said, it also means that it’s not been shipped by USPS. It won’t arrive in time for the birthday gift. I think I’ll go to my bank and contest the charges. This is not an ethical company. They just keep lying to me. I don’t care how nice the puzzles may be. This company is a scam operation. I wouldn’t recommend this company to anyone.

Clever puzzles with plenty of choices. Excellent communication when shipment took an unusually long time. I thought I had been scammed, however, the puzzles did arrive. I appreciated follow-up message from Anna.