puzzlesup.comReviews of puzzlesup.com

My first order arrived with no problems. My second order said it was delivered and to this date I have not seen it, I did inquire about it and I was assured that it was on it's way and that it would be delivered in the next few days. I have NOT received it yet and I am angry. I did a third order and it says that it has shipped but so far that one has not arrived either. I have one puzzle from the first order that is missing two pieces and that does not make me happy either. I am beginning to think that I was scammed and the total cost was just under $250. I just want what I paid for.

I finally received my puzzles. I guess they got lost in the mail . They are beautiful & fun to work with. Thank you, Melanie Toby Trail Mt Juliet TN. Oohthose mxxxxxs @yahoo.com (251) xxx-5067

I like their puzzles. Very pretty. I received the butterfly heart as a gift. Fun to work and pretty result. I ordered the backing kit. And another puzzle. I didn't like that my December order was lost and it took until February 27th to receive my order. I did like that I got prompt emails when I communicated at each step. The backing kit is adequate and helps to keep puzzle together to hang or get framed. Thank you Anna and Puzzlesup for insuring I received my purchase.

Great products and great customer service!!

Firstly, I love your puzzles. I have purchased many. However, too often the plastic boxes arrive broken. A little extra packaging would help. I wish I could filter the puzzles by size, not only by picture. I like to do the A2 and A3 puzzles the most, but it is very time consuming to go through all the puzzles. Another way to filter would be by price. I would be willing to purchase some extra boxes to replace the ones that came in broken. Possible?

Puzzlesup has happy customer service reps BUT they falsely advertised a "store closing" sale, failed to provide either order of tracking numbers, claimed my order was "delivered" when it had only been shipped to a local facility, and offered me a $15 store credit to write this review, which I declined. It does not appear to be a reputable business.

It takes too long to get your packages, as of this date I still have not received my packages.

3-1-25 Update: My puzzles arrived yesterday. I put one together last night. I'm so happy they arrived!!! The puzzle is beautiful and well made. All the pieces fit nicely together. It was fun and challenging. I'm guessing they got caught up in shipping. I feel sorry for and appreciate Anna, who they say is a real person. She has a lot of shipping issues to try to track down, I'm guessing since they are coming from overseas. She did respond to me several times throughout this process. With all that is going on in our government with imports, please be patient. They are well worth the wait!! Wish I would have come to this page before purchasing my puzzles. I say my puzzles loosely, as like many others, I haven't received any puzzles yet. I too have been corresponding with "Anna Brown" and am not very hopeful that any resolution will be reached. I will be contacting the appropriate authorities if I do not hear from them in the next day or so (and not an automated robo response telling me to contact support at puzzlesup.com. Been there done that).