puzzlesup.comReviews of puzzlesup.com

You are amazing! I received your reply to my query, and the next day the remainder of the order appeared on my porch! I cannot compliment you and your company sufficiently. Your customer service could be a model for so many other companies. The day of my online query, I received your response that I would hear from Customer Service the following day. And, I did receive your response the very next day! You addressed my questions; your responses were timely, thorough, personable, and positive. Your follow up was equally thorough. I am really impressed. I hesitated to ask the original question about delivery, because I always feel like I'm complaining. But, your response made me feel okay about asking. I must apologize, too. When I saw that the order came through San Diego, I realized that shipments were probably caught up in the wildfires and all the rescue work being done in so much of southern California. I can hardly believe that shipments came through to northern California so quickly. I had just found out about your puzzles this past year. Your wooden puzzles are unique. The pieces are such fascinating shapes, and the art work is beautiful. I love the range of animal puzzles as well as the depth of detail and color. I'm putting these puzzles together to decorate my granddaughter's bedroom. I've also sent some to my cousins' children. I know that COVID's aftermath has been so difficult for businesses. I hope that you may continue to find ways to provide your excellent products and service. Your puzzles are outstanding products. Your customer service is exemplary and should be a model for other companies. Thank you so very much for the quality of your products as well as the quality of your customer service.

The puzzle came next day from Amazon. It is a beautiful puzzle. Price not bad. The major problem with my puzzle is that NONE of the puzzle pieces fit. They will not go into any of the wooden frame. I purchased the Maine Cat-3, 5x7. I love puzzles and was planning on doing it with my granddaughter. Now we can't.

I’m still waiting for the puzzles it’s been about a month that I ordered and I’m still waiting I am not pleased with the company thank goodness I didn’t ordered more from this company

Well here I am again almost two months later and no puzzles or refund. Anna is an AI bot not a real person. This is a SCAM!!!! DO NOT TRUST the Good Reviews!!!!!

I was pleasantly surprised when my puzzles actually arrived! When I really wasn't sure if the company was legit, but my puzzles arrived 2 weeks after I ordered them - I ordered six and have already done two of them; an A5 and an A3. So far, I've actually found the A5 more challenging than the A3... A5 (small): wonderfully compact. The pieces range from the size of a dime to the size of a nickel, so maybe not if you have fat fingers A3 (large): a more relaxed experience. Pieces are about the size of a loonie

I appreciated the responsiveness of puzzlesup when I thought there was a problem. I had gotten a notice that my items had been delivered but I couldn't find them. Turns out the post office hadn't delivered them in a timely fashion. Puzzleup responded immediately and within two days all turned out ok.

The puzzles are beautiful engaging challenging entertaining and super cute and fun!!!!

These puzzles are so creative, challenging and fun to do! I am giving some away for gifts!! The colors are bright and beautiful.