puzzlesup.comReviews of puzzlesup.com

I ordered a turtle puzzle and had ordered a "small" one. The pieces are miniscule and were very hard to even pick up. How could they even sell something like this? I was not satisfied and since they say "100% Satisfaction" I wrote and told them I wasn't. We went back and forth several times, they did not want to give me a refund. They kept offering me 20% off another one. They continued to be argumentative and avoided giving me a refund. After MANY emails I finally got an answer for me to send pictures of the puzzle. I did that and more emails, finally they said to send them the puzzle and they would review it and let me know if I would get a refund. This was a $2.99 item and almost $10 in shipping! I find this company to be very unreliable and uncooperative in every way. Very hard to deal with. You'd think with such a small amount they would gladly refund my money, but they just kept on evading the issue. I'm sure the puzzles are beautiful but it's just not worth the aggravation! Very bad company and company policies!!!!!

I got everything I ordered out of 2 seperate orders. My only complaint is that the photo included for the puzzle.. really needs to have the outer ring. On my first two puzzles, I could NOT get the outer ring to work with the other puzzle pieces. It is fristrating to say the least. It might be awhile before I even try the new ones I got.

The puzzles are so beautiful and high-quality, we put them on the wall.

I wrote to them to tell them about a puzzle that I received that was missing a couple of pieces. I sent them a picture of the constructed puzzle and they are sending me a new one! I have purchased several of these and this was the first one that had anything missing. I so love these puzzles! They’re unique. Not at all like the puzzles we’re all used to. The graphics are beautiful. The pieces are different and challenging. I’m sure I’ll buy more!

I have received positive feedback on an issue related to one puzzle missing a piece that is being replaced. Concerns regarding issues related to other puzzles ordered were resolved expeditiously. I have learned to live with exaggerated delivery schedules as these are shipped from overseas. Price/value is worthy.

I Love the puzzles that I purchased! They are fun and challenging! They are also well made and will last a long time, I look forward to handing them down to my Kids and Grandkids, Keepsakes

This is a beautiful product and the customer service is fantastic. When I received a notice that my puzzles had been delivered, I contacted cistomer service to let them know I hadn't received them yet. Anna explained that the notice goes out when it's at USPS and should be at my home in 1-2 days. It was and she was so quick and professional in her response. The only recommendation I would make is to buy the larger sizes of puzzle. They are exquisite in their detail and I believe they will be even better when I order the larger ones!

These are very good puzzles, and the staff provides excellent customer support. The smaller puzzles are perfect as an impromptu gift for young people.