Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Sandie
I contacted the company and Anna replied immediately regarding the broken box that my puzzle arrived in. She could not have been more helpful and it is much appreciated. Sandie
Response from puzzlesup.comMar 19, 2025
Hey Sandie! We're so happy Anna could assist you, Sandie! Thank you for your kind words—we truly appreciate it! 😊
Peter A.
First order, no problem. Second order was lost, but replaced and finally arrived. Anna was helpful
Response from puzzlesup.comMar 19, 2025
Hey Peter! We're so happy Anna could help and that your order made it to you! Thank you for your patience and support—we truly appreciate it! 😊
Mayra M.
PuzzlesUP was extremelly disappointing. The company took much longer than promise to ship the puzzles. over two weeks as supposed to 4 to 6 bussiness days. I received them a couple of days ago, while the puzzles are cute and the pieces seem to be sturdy, the puzzle itself does not hold together, it keeps moving, so when you place a piece others come out. This feature makes this puzzles very hard and frustrating to complete. All other puzzles than I have made for many years hold together, once you put a piece on it stays. I would NOT RECOMMEND these puzzles to anyone.
Response from puzzlesup.comMar 18, 2025
Hi Mayra, We're very sorry to hear that your experience with our puzzles didn’t meet your expectations. We strive to provide high-quality products and reliable service, and we regret any frustration caused by the shipping delay and puzzle assembly. Your feedback is important to us, and we'd love the opportunity to address your concerns. Please reach out to our customer service team at [email protected], and we’ll do our best to find a solution for you.
Joyce P.
My order was never delivered but the staff was very quick to find and fix the problem. A new order was sent out and received. I did the first puzzle right away. I’m so happy to have ordered the puzzles.
Response from puzzlesup.comMar 18, 2025
Hey Joyce! We're so happy everything worked out and that you're already enjoying your puzzles! Thank you for your patience and for choosing us—we truly appreciate it! 😊
Mike
Terrible service from a site that uses false claims (lies) of going out of business to justify no returns on shoddy products. [edit] I had already reached out to their support; hence, my original claim that the service was terrible. First it was issues with shipping and billin;g; after getting the puzzles, the experience continues. Aside from being much smaller than advertised, the pieces are made of super cheap material; some of the pieces literally fell apart while being held.
Response from puzzlesup.comMar 18, 2025
Hi Mike, We're sorry to hear about your experience and would love the opportunity to make things right. Our goal is always to provide quality products and excellent service, and we truly value our customers' satisfaction. Please reach out to our support team at [email protected], and we’ll do our best to assist you. We appreciate your feedback and the chance to improve.
Mary J. H.
Anna made sure that my puzzles arrived. She went above and beyond what I expected. I love the puzzles and wanted them for gifts. Thank you so much for your GREAT support Anna.
Response from puzzlesup.comMar 16, 2025
Hey Mary! We're so happy to hear that Anna took great care of your order! 😊 Thank you for choosing our puzzles for gifts—we hope they bring lots of joy! 🧩✨
Bob T.
I ordered 2 large puzzles but received 1 large and 1 small. After some time finding the correct contact to their customer service they were quick to respond and after sending pics of the packages they were very happy to offer a replacement for the wrong size puzzle. They seem to be busy and so it took a while for the replacement to come. I was a little worried but they assured me the replacement would be shipped and after a couple of weeks it did show up. All in all, my family loves these puzzles and we will be looking to buy again. If you have a problem, just contact their customer service, they are responsive, polite and considerate and that saved their reputation for us.
Response from puzzlesup.comMar 15, 2025
Hey Bob! Thank you for your patience and for giving us the chance to make things right! 😊 We're so glad to hear that you and your family love the puzzles, and we truly appreciate your support! 🧩✨
Nikke S J.
I had an outstanding experience with this company, thanks to their exceptional customer service. From the moment I reached out, their communication was prompt, professional, and friendly. They were incredibly responsive, addressing all of my questions and concerns with clarity and efficiency. Not only did they resolve my issue quickly, but they also made sure I was fully satisfied every step of the way. It's rare to find a company that prioritizes both professionalism and a personal touch – highly recommend!
Response from puzzlesup.comMar 13, 2025
Hey Nikke! We're so happy to hear you had such a great experience with our team! Providing excellent service is always our priority, and your kind words mean a lot to us—thank you! 😊
