Fiona C.
Ordered 8 small puzzles
Ordered 8 small puzzles. They eventually arrived and 6 of the boxes were smashed to pieces. They were intended as a gift and are therefore useless in their present condition. I have been offered 20% off of each item that was damaged. COnsidering the whole item is in a state that cannot be given as a gift, this is not an acceptable refund. THe boxes have broken into dangerous shards and I am getting fed up with sending numerous photographs of the damage. I have "reached out " to Customer Services and the response to my complaint was not satisfactory. However, I have health issues and cannot pursue this further so have accepted the offer to replace the boxes. Maybe I can sell them on!
Response from puzzlesup.comMar 27, 2025
Hi Fiona, We’re very sorry to hear about the condition in which your puzzles arrived. That’s certainly not the experience we want for our customers, especially when the items were meant to be gifts. We completely understand your frustration and appreciate you bringing this to our attention. Our customer service team is here to make things right, and we’d love the opportunity to find a better resolution for you. Please reach out to us at [email protected], and we will do our best to assist you promptly. Thank you for your patience, and we appreciate the chance to improve your experience.