PurolatorAirFilters.comReviews of purolatorairfilters.com

I received notification that my order was shipped 1/18 and as of 1/24 I have received nothing.

supplier did not have the orginal filter that i needed and was able to supply me with a good alternative filter

Reached out to me and worked with me on an alternative filter purchase when my chosen provider could not supply what I needed. Great service

We learned our order could not be filled by the original vendor because of a new dollar minimum. Purolator was wonderful about letting us know the problem and then offering options that included a full refund or the same item from a Different vendor. As a result we had great communication and received our filters ahead of original expected arrival date. Hats off!!

When I ordered 8 cases of air filters I was not told that the delivery of my order would take over a month. That information would be very valuable to customers.

Excellent customer service. Emailed by representative (Chris P.) when the originally ordered furnace filters were no longer available. I called Chris, and the issue was resolved with a replacement product. The filters arrived in the time frame Chris said they would be, and are as expected.

Due to circumstances beyond their control, my original order could not be filled. They contacted me directly with an explanation and an alternative. Perfect. Product delivered on time, as promised.

I placed an order for filters for our new furnace. After placing the order, we were told the filters required a minimum quantity, per the manufacture. So what happened? Rachel went out of her way to replace our order with the quantity we requested (12), and a better filter at no additional fee. Now that is customer service! Will we be back? You betcha!