PurolatorAirFilters.comReviews of purolatorairfilters.com

Very good service.Lead time a little long.

Got what I ordered and paid for which is great. They were very late and I had forgotten I ordered them when they finally showed up at the door. In 2021, with shortages and shipping problems, I can't really fault the company. They did send an email telling me it was going to be late and I did appreciate that. The price was really good compared to similar air filters at the the big home improvement stores. Overall, I give you thumbs up!

delivery time delayed

The filters work fine, however ours were damaged both years we ordered them. The delivery service is very rough and they get damaged. I would recommend that the filters be packaged with packing all around them to prevent damage.

Unfortunately, there was a backorder on the he-40 filters. I have used these filters for a few years,,, thus the reorder. Then after a few weeks they arrived, crushed! I called Purolatorairfilters.com and sent photos of the crushed filters last week. I am guessing that they were crushed by the delivery company. They will be sending me some replacement filters soon. I haven't received them yet,,, hopefully their backorders have been filled.

The product appears to be high quality and worth the price. The filter, design and case are well made. The shipping time was delayed about two months due to the pandemic and not the fault of the seller. The only disappointment was that my credit card was billed almost immediately even though the order was not in stock. I received an invoice via email indicating paid in full. The reason for my giving four stars is that I was never contacted regarding the extended delay to provide a status etc. I feel that the status should have been emailed to me periodically. When I called to inquire about a month after ordering Daniele provided an excellent update and very pleasant customer service. When I called a second time about another month later Daniele again provided excellent service.

Site had a good description of different filter types, although it took some research to find and compare. Prices were quite fair, better than some competition, and product is good quality and American made--a big plus! Filling the order was delayed, probably by COVID delays. Shipping was prompt and reliable, with tracking and notification. One of 12 filters in box was damaged, the sender promptly responded to my complaint with a promise to refund the amount for the damaged item.

I guess they'll work fine but definitely flimsy com pared to the no-name brand that was in there. Also, box was a bit crushed, so now they're not square. A little disappointed, since I thought I was upgrading.