Punk Ride Reviews | Read Customer Reviews of punkride.com

Punk Ride Reviews | Read Customer Reviews of punkride.com

Punk Ride reviews

150 approved reviews, newest moderated first

otie
Aug 4, 2025
Great.
Updated Review I initially had concerns about my order because my order was delivered in wrong destination . I contacted Punkride, and their team responded quickly, explained the international routing process, and reassured me the scooter was being sent to the correct address. Despite a small delay due to high order volumes, my scooter arrived in good condition as promised. I appreciate their consistent communication and willingness to resolve any potential issues. Thank you for making sure the order reached me..
Response from Punk RideAug 5, 2025
Hi Otie, Thank you so much for updating your review, we really appreciate you taking the time to share your experience. We're glad everything arrived safely in the end, and it's great to hear that our team was able to support you throughout the process. Your understanding and patience truly mean a lot to us. If you ever need anything in the future, we’re always here to help. Thanks again for choosing Punk Ride! Best regards The Punk Ride Team
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Yinka A.
Aug 1, 2025
The completely AMAZING experience from start to…
The complete experience from start to finish was AMAZING the product was at my home less than 3 days after purchase the scooter IX4 is even better than my expectations it’s AMAZING QUALITY and the after sales customer service is more than acceptable in summary if you are looking for scooter don’t hesitate buy a IX4 from PUNKRIDE
Response from Punk RideAug 4, 2025
Hi Yinka, Thank you so much for sharing your amazing experience with us. We are delighted to hear that your IX4 scooter arrived quickly and exceeded your expectations. It means a lot to us that you appreciate the quality of the product as well as our after-sales customer service. Your kind words encourage us to keep providing the best possible service and products to all our customers. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. Thank you again for choosing Punk Ride. Enjoy your rides with the IX4! Best regards The Punk Ride Team
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Riyaj I.
Aug 1, 2025
Customer service was good
Customer service was good, replies were fast and useful. Ordered a scooter with express shipping for an extra €8. The scooter was not in stock so i was forced to wait another week, i did get a refund for my shipping money but the company shouldve said on the website that they dont have it instock, the courier app also does not work
Response from Punk RideAug 4, 2025
Hi Riyaj, Thank you very much for sharing your experience with us. We are glad to hear that you found our customer service helpful and responsive. We are truly sorry for the inconvenience caused by the delay in shipping your scooter. We understand how frustrating it can be to expect express delivery and then have to wait longer. We also apologize for not clearly indicating the stock status on our website. Your feedback is very important to us, and we will work on improving the information we provide to avoid this happening again. Regarding the courier app not working, we are sorry for any trouble this caused and will look into this issue to improve the tracking experience. Thank you again for your understanding and patience. If there is anything more we can do to assist you, please do not hesitate to reach out. Best regards The Punk Ride Team
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Lucie
Jul 27, 2025
The bike was delivered within 3 fay so…they delivered like they said .
The bike was delivered within 3 fay so I can't complain The bike was easy to but together and is dxcelent but I've had to take the throttle as it was to sensitive .but I'm not sure it's Road legal as the speed on it is well to fast a younger person would love it but being a lady of an older generation it scares me to death.ive wrote to Penkridge and asked if I can swap it for a smaller powerd bike thank you waiting to hear from them.......!!!?
Response from Punk RideAug 1, 2025
Hi, Thank you for sharing your feedback with us. We’re glad to hear your bike was delivered within the expected time and that you found it easy to put together. We understand your concerns about the throttle sensitivity and speed. It’s important to feel safe and comfortable while riding, and it’s great that you’ve reached out to Penkridge about swapping for a smaller-powered bike. We hope they’ll be able to assist you soon. If there’s anything else we can do to help or if you need any advice in the meantime, please don’t hesitate to get in touch. Best regards The Punk Ride Team
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Marco B.
Jul 19, 2025
fantastic good company and very nice…
fantastic good company and very nice people who work there. I bought a really nice scooter from them, which unfortunately turned out to have a fault with the battery, I contacted the support and they responded immediately and promised without hesitation to fix the problem, which they did. I recommend everyone not to be influenced by other people's negative reviews about Punkrider, but trust them and don't forget to be very respectful, and you will get help from those who work there. I am very satisfied as a customer and will not hesitate to shop there again. I give them 5 stars.
Response from Punk RideJul 21, 2025
Hi Marco, Thank you so much for your kind words and for sharing your experience. We truly appreciate your understanding and patience, especially when dealing with the battery issue. Our team works hard to support every customer, and it means a lot to hear that you felt taken care of. Your recommendation really helps us continue improving and providing the best service possible. We look forward to serving you again in the future! Best regards, The Punk Ride Team
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Dave R.
Jul 17, 2025
Shocking customer service
Bought an iscooter for my son’s birthday in May. The scooter broke with an E16 error code after 2 weeks. I have since been trying to get a refund for the scooter without success. Think I have sent over 30 emails to sort this and keep getting fobbed off. Absolute joke!
Response from Punk RideJul 30, 2025
Hi Dave, We’re very sorry to hear about the issues you’ve experienced with your scooter and the frustration this has caused. Due to a high volume of inquiries, our response times have been longer than usual, but please rest assured that we are committed to resolving your case as quickly as possible. We appreciate your patience and will be reaching out to you directly to assist with your refund. Best regards, The Punk Ride Team
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Jason
Jul 6, 2025
Worst customer service ever!!!
11 weeks after posting my poor review I still have a broken scooter with no replacement part. Below is a full breakdown of my experience with Punk Ride. I can safely say they are the worst company I have ever dealt. Customer service is non existent just delay tactics and lies. Sorry this is so long but just to let people know what they are dealing with. 7/1/25 Purchased iscooter from Punk Ride for £595 17/4/25 Emailed punkride customer service to say Scooter stopped working with Error code E19. 23/4/25 Emailed again as no response 25/5/25 Rang Punkride customer service. Diverted to somebody's personal voicemail. Again no reply. 27/7/25 Put poor review on Trust Pilot. 28/5/25 Got reply on Trust Pilot saying to email customer service again 29/5/25 Emailed customer service 3/6 Still no reply so I put another poor review on Trust Pilot. Got another reply asking for Order Number. I was told that replacement part had been shipped on 20/5/25. 10/6 Emailed to say the part has still not arrived. 12/6 Offered €20 refund 17/6 Offered 50% Refund if I repair scooter myself 26/6 E.aiked to say that no local companies will repair iscooter due to problems sourcing parts and very hard to repair. I asked Punk Ride for full refund 27/6 Email from Punkride looking £27 to cover shipping fee to resend another part. 30/6 Email from punkride to say they are sending part foc and will forward tracking number 6/7 Still no part or tracking details
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Ikke jeres P.
Jun 29, 2025
Jeg har lagt en kommentar tidligere
Jeg har lagt en kommentar tidligere, kan ikke huske hvad jeg skrav, men de siger jeg har skrevet noget voldsomt og at jeg truer folk, jeg hved det er en løgn og det er ikke første gang de har rapoteret en anmeldelse af folk, hvad en jeg har sagt, undskyld for hvad end det var, for jeg har et fra jer, og det køre dejligt. Men vis i anmeldelse mig 2 gange for ingen ting, så spøger i os bare for 1 stjerne
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