Punk RideReviews of punkride.com

Response from Punk RideDec 9, 2024

Dear Samantha, We are truly sorry to hear about your experience and the delay in addressing your return request. We deeply regret any frustration caused during this time, as this is not the level of service we aim to provide. The delay in responding was due to awaiting confirmation from our supplier, who manages all returns through their refurbishment department. Unfortunately, their processing times were slower than expected, due to Black Friday, and for this, we sincerely apologize. To resolve this matter promptly, here is the return address for your scooter: Recipient: RTN-119 Refurbishment Department Tel: +44 7529 820302 Address: Unit 15, Union Road, Oldbury, Birmingham, West Midlands, B69 3EX Important: Please include our company name, PunkRide.com, along with your reference number and any relevant details to ensure smooth processing. We recommend using Parcel2Go.com to arrange the return, as they offer competitive courier prices. Once you've sent the scooter, please share the tracking number with us so we can assist further. We are genuinely sorry for the inconvenience caused and appreciate your patience and understanding. If there’s anything more we can do to make this right, please don’t hesitate to contact us directly. Thank you, The PunkRide.com Team

Response from Punk RideDec 4, 2024

Hi Marcous Thank you so much for your kind words! We’re thrilled to hear that you had an awesome experience and that your scooter is working great for your commutes. It means a lot to us that you’re happy with the quality and service we provide. If there’s ever anything we can do for you, don’t hesitate to reach out. Enjoy your rides, and thank you for choosing us! Best regards, Punkride Customer Support

Response from Punk RideDec 4, 2024

Hi Rachel Thank you for your honest feedback and for giving us 5 stars despite the delay in delivery—we truly appreciate your understanding and kind words about our product! We’re glad to hear that you’re happy with your electric scooter and found us to be a reliable store. We sincerely apologize for the delay in delivery and any inconvenience it caused. We’re actively working to improve our shipping process to ensure faster delivery times in the future. If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for your support, and we hope you enjoy your scooter! Best regards, The Punk Ride Team

Response from Punk RideDec 4, 2024

Hi Kookie Thank you for your feedback, and we’re truly sorry that your order didn’t arrive in time for your daughter’s birthday. We completely understand how important that was, and we sincerely apologize for any inconvenience caused. We’re glad to hear that we were able to resolve your issues and that you would consider using our company again. Your satisfaction means a lot to us, and we truly appreciate your understanding. If you’re happy with your order now, we would be very grateful if you could consider upgrading your review to 5 stars. Your support helps us improve and grow, and it means the world to our small team. Thank you again for giving us a second chance. If there’s anything else we can assist with, please don’t hesitate to reach out. Best regards, Punkride Customer Support

Response from Punk RideDec 10, 2024

Thank You for Your Review! Dear Adam, Thank you so much for your kind words! We're thrilled to hear that your AOVO PRO scooter was delivered quickly and met your expectations. Providing fast delivery, secure packaging, and excellent customer service is always our priority. We truly appreciate your recommendation and look forward to serving you again in the future! Best regards, Punkride Customer Support Team