Punk RideReviews of punkride.com

Dont buy from them! Terrible customer service I placed an irfer for an electric bike not tealising my son was to young for it so i did not open it left it excatly as it arrived and i wanted to just return it as it had nit been touched at all! Its been terrible to try and het anywhere with them they take days to respond and they now expect me to pay £135 to send the item back and i still don’t have a return label its been absolutely terrible trying to get anywhere with them so i would use another company if you are going to buy something like that

Bestilte den 20/7 2026 og de trak pengene fra min konto med det samme. Efter at have rykket dem modtog jeg nedenstående mail og har i øvrigt ikke hørt fra dem siden: Så mit råd er hold jer væk de er ikke troværdige!!!! Thank you for your message, and we're sorry for the lack of updates.  We can confirm that we have received your order for the Adult Folding Scooter with Hand Brake – Lightweight Commuter Scooter and your payment has been successfully processed.  We have already followed up with our warehouse regarding your order and requested an update on your tracking information. As soon as we receive a response, we'll let you know immediately.  We sincerely apologize for the delay and appreciate your patience.  Best regards, The Punk Ride Team

Wir haben den Roller iScooter i12 gekauft und wurden in keinerweise darauf hingewiesen, dass wir diesen Roller in Deutschland nicht zulassen können. Für diesen Roller erhält man in Deutschland keine ABE und kann diesen somit nicht zulassen. Nach Kontaktaufnahme mit der Firma Punkride wurden wir freundlich darauf hingewiesen, dass es ihnen leid tut und dass wir den Roller ja privat verkaufen könnten. Dies hat uns sehr enttäuscht, denn zurücksenden durften wir den Roller nicht und haben somit auch unser Geld nicht mehr zurückbekommen.

bitte überlegen Sie sich gut, ob Sie bei diesem Hersteller ein Fahrrad kaufen möchten. Ich habe leider sehr schlechte Erfahrungen gemacht und bin bis heute mit dem Verkäufer zu keiner Lösung gekommen. Wenn Sie ein E-Bike in Deutschland nutzen und versichern möchten, müssen Sie zunächst klären, ob dafür eine Betriebserlaubnis bzw. COC-Papiere erforderlich sind. Ohne die notwendigen Unterlagen kann es Probleme bei der Zulassung bzw. Versicherung geben. Ich habe das Fahrrad gekauft und nach dem Zusammenbau festgestellt, dass keine entsprechenden Papiere beilagen. Danach habe ich den Verkäufer mehrfach per E-Mail kontaktiert und um die COC-Papiere gebeten. Mir wurde wiederholt zugesagt, dass diese zugeschickt würden. Trotzdem habe ich bis heute keine Unterlagen erhalten. Schließlich habe ich den Käuferschutz bei PayPal eingeschaltet. Leider konnte auch dadurch keine zufriedenstellende Lösung erreicht werden. Am Ende wurde mir mitgeteilt, dass ich das Fahrrad in die USA zurückschicken soll, obwohl es ursprünglich aus einem Lager in Polen an mich geliefert wurde. Wenn man bedenkt, wie teuer der Versand eines kompletten Fahrrads in die USA ist, können die Rücksendekosten sogar höher sein als der Kaufpreis des Fahrrads. Ich finde es enttäuschend, dass trotz mehrfacher Kontaktaufnahme keine vernünftige Lösung gefunden wurde. Mein persönlicher Rat: Informieren Sie sich vor dem Kauf genau über die erforderlichen Papiere und die Rückgabebedingungen. Ich würde bei diesem Shop aufgrund meiner Erfahrungen nicht noch einmal kaufen. Please think carefully before buying a bicycle from this manufacturer. I unfortunately had a very bad experience and haven't been able to reach a solution with the seller to this day. If you want to use and insure an e-bike in Germany, you must first clarify whether an operating permit or COC papers are required. Without the necessary documents, there may be problems with registration or insurance. I bought the bicycle and, after assembling it, discovered that no corresponding documents were included. I then contacted the seller several times by email and requested the COC papers. I was repeatedly assured that they would be sent. Despite this, I still haven't received any documents. Finally, I activated buyer protection with PayPal. Unfortunately, this also failed to achieve a satisfactory solution. In the end, I was told that I should send the bicycle back to the USA, even though it was originally shipped to me from a warehouse in Poland. Considering how expensive it is to ship a complete bicycle to the USA, the return shipping costs could even be higher than the purchase price of the bicycle. I find it disappointing that despite multiple attempts to contact them, no reasonable solution was found. My personal advice: Before purchasing, carefully research the required documents and return policy. Based on my experience, I would not buy from this shop again.

⭐ **1/5 – Extremely disappointing warranty and customer service** I bought a **LADPED LP60XB electric scooter** for my child. Unfortunately, the scooter had a serious stability problem: it started shaking and vibrating heavily at speeds above approximately 10 km/h. I contacted Punk Ride because I considered this a **safety issue**, especially since the scooter is used by a child. To their credit, they initially told me not to let my son use it until the problem was assessed. I sent them a video showing the problem. After that, however, the process became extremely frustrating. I was first asked to check and tighten various connections and the battery components. I did so and confirmed that everything was already properly tightened. I then explained that I suspected the wheels might be misaligned and requested a replacement scooter. Despite this, weeks passed without a solution. On September 21, I was told that they were still evaluating the issue and that, if a technical fault was confirmed, their warranty solution would be **replacement parts rather than a new scooter**. I clearly explained that I did not want replacement parts or a repair. I wanted a safe, functioning scooter for my child. I had already been waiting three weeks at that point. As of the latest communication, Punk Ride still could not confirm a replacement and could not even provide a shipping date. **The biggest problem for me is not simply that the scooter had a fault. Products can have defects. The problem is how the warranty case has been handled.** A company selling products for children should take a safety-related problem seriously and provide a clear and timely solution. Instead, I have spent weeks sending emails, providing videos, checking the scooter myself, and repeatedly asking for updates — while my child has been unable to use the scooter. **I strongly advise anyone considering buying from Punk Ride to think twice. Based on my experience, I would not recommend this company to anyone. When a potentially dangerous product is involved, especially one used by a child, I expect a company to take responsibility, act quickly, and provide a clear solution. Unfortunately, that has not been my experience with Punk Ride.**

Ordered a bike 6 wks ago,sent to wrong address,wanted £70 to re route,6wks later no bike and no refund just piles of excuses DO NOT BUY FROM THESE LOT

I would not recommend anyone to buy something from this company. Bought an electric scooter. First the delivery was delayed Then the scooter was not working. They send me parts that I have to change myself. It does not solve the problem. After a month I requested a return and refund but they won't accept it. I also requested a new functioning scooter but they have still not accepted that either. Here I stand with a new scooter that never worked. Customer service replies always politely but they are not solving anything. I would not recommend anyone to buy anything from Punkride. Below is a typical polite but fake answer, they are giving the impression they want to fix the problem however the customer want. I requested full refund but they say that the scooter has been used but in reality it was fault when we got it and has never been used! Punkrides answer! Hello Olle, We are truly sorry for the frustrating and drawn-out experience you’ve had. A delayed delivery followed by a brand-new electric scooter that doesn’t work—and then trying replacement parts that still don't fix the issue—is completely unacceptable. While our team always aims to be polite, clear actions speak louder than polite words. You should never be stuck with a non-functioning e-scooter, nor should you be expected to keep attempting self-repairs when a fault isn't resolved. We want to fix this immediately. Please email your order details directly to customerservice.punkride.com with the subject line "Escalation - NN". Our management team will take over your file right away to arrange a return collection for the faulty scooter and either ship you a brand-new, fully working unit or process your full refund—whichever option you prefer. Sincerely, The Punk Ride Team PunkRide.com

originally gave Punk Ride five stars because their customer service seemed helpful and professional. Unfortunately, I now regret that positive review. I purchased an AOVOPRO AP20 electric bike for €699 on 1 August 2026. When the tyre and inner tube became damaged, I contacted customer service under the advertised warranty. On 22 September, Punk Ride confirmed in writing that replacements for both parts had been requested. However, weeks passed without the replacement parts arriving. I was then given tracking information claiming my parcel had been delivered to a neighbour in the United Kingdom, even though my original delivery address was in the Republic of Ireland. On 12 October, Punk Ride finally admitted that the original shipment had been lost in transit and supplied another tracking number. However, they still failed to clearly confirm that both replacement parts were included or that the new shipment was going to my correct address in Ireland. I have repeatedly contacted customer service, provided evidence and confirmed my address. I have completely lost confidence in Punk Ride's customer service.