Public GoodsReviews of publicgoods.com

DAMN, I WISH I HAD CHECKED THEIR REVIEWS and Rating on Trustpilot before I fell for their predatory practice of hooking you with $5.00/5 pkgs of ramen! You get what you pay for with some crappy ramen then they 🤬 in the butt with a $79.00 membership fee weeks later. They did it on a Friday night. I didn't see the charge until Saturday evening, AFTER my bank closed for the weekend. I'm lucky I was craving a milkshake otherwise the charge will have gone through. My date was kind enough to pay for my milkshake after my debit card was denied. I'm cancelling the charge 1st thing Monday morning. Hopefully my bank will deny the charge. What A Pain In The Ass! And Very, VERY Unethical. I can't find where on their website, or order page, it says you'll be enrolled in a subscription. So hopefully you're wiser than I was and heed all these warnings. DO NOT PURCHASE A N Y T H I N G FROM PUBLIC GOODS.

Same as everyone else’s review, but super scummy predatory practices. Bought a packet of ramen for $5 for a bundle, which was pretty awful itself, so i threw it away and forgot about it. Some time later, was charged $80 out of the blue for some subscription. I made a new account to see where I was informed of this charge, and couldn’t find any notice before the purchase of this subscription, which is highly illegal. Luckily my bank cancelled the charge but I imagine others won’t have the same luck.

Terrible Customer Service We purchased a few things to try them out (shampoo, soap, conditioner, etc) after seeing their products at a hotel. We received the box which was 3-4 times the size that was needed for the size of our order. The box was absolutely huge and as a result the shampoo bottle opened and spilled all over the box, leaving only around a 1/4 of the liquid remaining in the bottle. I reached out to their service department wishing to receive a replacement or refund. They were quite smug on the email citing that due to "environmental concerns on not mailing another single item out" they would rather give me a credit, and "in a pinch" they could ship out a replacement. I had to go back and forth on email with them to convince them for a refund. Throughout all of this they did nothing to apologize for the issue that was caused by their poor packaging, and made it seem like it was more of a problem on my end than offering anything resembling customer service. I would avoid ordering from them and find a company that appreciates your business.

This company uses predatory practices. At no point during my purchase did I realize I was signing up for a yearly membership "two week free trial". Regardless, I did notice it upon receiving my order shipment confirmation. I thought, "absolutely not" and promptly went to the website to cancel this. Rather than having the straightforward option to press a button to cancel, they make you send a message to the customer service team. They responded to me asking if I would like the membership at a reduced fee. Again, I thought "absolutely not" and responded "No, please cancel my membership." Rather than cancelling my membership, they THEN directed me to an Airtable form to ask why am I cancelling, et cetera in order to 'cancel'. I am still not 100% sure that my free trial is cancelled. All of these steps are designed to confuse, obfuscate, and delay your response so that they can charge you that $79 yearly membership fee. If their products are well made and worth the price of both the product and the yearly membership fee, would they really need to make you jump through all these hurdles to cancel?

This company signs you up for a "fee 14-day trial membership" without authorization and then charges you $79 annually. You literally have to change your credit card to stop it.

Same scam as everyone else. Bought some soap, charged $80 a few weeks later. Some people are commenting that the ones leaving bad reviews need to read more carefully. But honestly, the way the site is set up is pretty dishonest, which is scammy to me. I get it when you intentionally opt-in to a free trial, like streaming or Amazon prime. But nobody browses products from an online store and expects to be auto-enrolled into a trial membership upon purchasing. If something is not intuitive consumer behavior, it is the brand's responsibility to communicate that info to the customer. Public Goods does not make an effort to do this -- if anything, they make the info easy to miss in hopes that customers will be accidentally locked into the system. Otherwise, if it is such a common issue and the company truly cares about its customers, they would have fixed the issue a long time ago or would have made it extremely easy to cancel anytime.

"I woke up to a 79.00 charge on my acct from your website. I ordered 5 products on June 19 and at *no*point did I sign up for a membership. I *visited* the page that my email took me to, describing the perks, but at no point did I enter my card information, or "confirm" "okay: or anything at all like that!! Nor is there Even a password associated with the account, so I could investigate further even if I wanted to!!! The reason why you were charged is that you were signed up for a free 14-day trial of our services when you made your first purchase on our website. It's an automatic process as we are a members-only site. We try to be transparent that we are a membership-based company by including our free trial in your cart upon your first order with us. Having a membership gives you access to all of our premium-quality, sustainably sourced products and allows us to offer them at the best, direct-to-consumer prices. The membership includes free shipping on orders of $45 or more and we're constantly adding new, innovative products to our lineup so you can get a variety of clean and quality essentials all in one place. We'd hate to see you go. Would you be interested in a discounted membership? We would be happy to offer you 50% off your membership going forward ($39/yr.). You will still get access to all of our products at member pricing as well as special promotions. Please let me know if you are interested in a half-price membership and we will go ahead and refund $39 back to your original form of payment. If you are not interested, I would be happy to help you cancel your membership. Just let me know what works best for you and I will take care of it right away.

I was signed up for a membership which I did not sign up for. This was not clear during checkout, and if I hadn’t read the confirmation email carefully then I would have been charged more than twice the cost of the goods I purchased. It seems like such a scam - why don’t they just offer two pricing tiers so that people who want a membership may choose to take it out.