Public GoodsReviews of publicgoods.com

SCAM!!! After years of not logging in nor buying from them they suddenly charged my card for a $79 annual subscription fee. How is this allowed?? DO NOT BUY FROM THIS WEBSITE!!

I made one small purchase in 2020 and they have charged me a $79 membership fee in 2024, 2025, and 2026. I never opted in to a membership. My bad that I didn’t notice this charge until now, but this is a really dishonest business practice. I requested a refund and for them to cancel this “membership” - hopefully they will.

In 2020, at the height of the Covid pandemic, I made a single one-time purchase of toilet paper and soap from Public Goods. I did not sign up for a membership of any kind. Years later, in 2025, I was charged $79 for a membership I never authorized. This charge went unnoticed. Then in 2026, I was charged another $79 — and only noticed because I happened to review my statement. That's $158 in charges I never consented to, billed to a credit card I used once, years prior. This is not a membership I enrolled in. This is a company that retained my payment details from a pandemic-era purchase and used them to silently bill me on an annual basis with no clear disclosure, no reminder emails, and no expectation on my part that any recurring charge was authorized. Public Goods markets itself as an eco-conscious, values-driven brand. In my view, that positioning is being used to lower consumers' guard and discourage scrutiny of their actual business practices. Charging a fraudulent fee years after a customer's only purchase is predatory, regardless of how it's branded.

Absolutely HORRENDOUS "customer service". They are horrific. Please do not purchase anything from here. If you do not receive your order they will gaslight you and refuse to help you. This is one of the worst companies. I believe the 5 star reviews are not real.

I canceled my membership in January and even emailed them to confirm it was canceled. I received an email back saying that yes, it was canceled. On March 18th I received an email and credit card charge renewing my membership. This company has no way to call them and you're forced to send an email or text and then wait "1-2 days for a response because they're so busy". I would never do business with them again!

No rating. My comments to Public Goods has already been sent.

I ordered and received 6 bags of Ramen noodles and the Best Before date is Dec 2025. It’s a little upsetting for the shelf life was only two months. Why I had to pay for merchandise you would no longer sell in two months is beyond me.

They continue to charge me for a subscription I do NOT have every year. There is no where to cancel it or do anything and it is a a huge headache. Do not ever order anything from this company!!