Public GoodsReviews of publicgoods.com

I have two lifetime memberships for donating to their Kickstarter program when they were getting started. They've been raising their prices pretty significantly over time and it's not even worth it buying their overpriced products anymore. They also deleted any negative reviews I posted, particularly about their cotton tote bag that fell apart after a few uses.

Looking through the reviews and it looks to be a common problem. SNEAKY membership renewal charge to my card Two years after I bought something from them. Ridiculous way to treat customers and scammy approach to membership.

Phenomenal customer service experience. Enjoyed the samples sent to our business for review and consideration. Eager to purchase their ever expanding array of products for our Coworking/Private Office/Flex Space venue. Must shout out about their: Dish Soap and Surface Cleaners... which not only smell AMAZING, they work quite well too!

Do not do business with them. Public Goods will gladly take your money, lure you into accepting membership, and then, good luck trying to cancel the membership. They target people who don't like to ask multiple times for membership cancellation and information deletion. They will not simply cancel you membership and delete your information but rather waste your time with a back-and-forth communication, nagging you to stay. This was a terrible experience and the company is built this way, it's not a random thing, but a business model. Shame on this sort of the business practice, and just look at the other reviews -- most of them are absolutely the same as mine, complaining about the same ugly money-squeezing nagging practice. Do not do any business with them.

I ordered once and the products are nice, However, it charged me 79 dollars for no reason when I tried to log in again. thanks for my bank notification before they stole my money.

I have been dealing with Public Goods all spring and summer, and though I have enjoyed one product many times, sadly, I have also encountered systemic problems. I made a big mistake in signing up to purchase one item in bulk on a subscription basis. If you have an account with them, you can go online and change your credit card or shipping address or phone etc yourself, but mysteriously, by design, their platform prevents you from changing delivery dates for subscription items, even when you are early and they have not yet packaged your order. Second, I phoned the company at the phone number they list online, to ask for assistance, in real time, and discovered that you may not speak to a human, they do not offer that possibility, and the system does not take messages. Next, if you write them an email, you get an auto reply saying it might take two days for them to get back to you. If their business model had been effective, they would have banked much more on creating long term relationships and happy customers and happy subscribers. Instead, I am left with the strange impression that they pose as a do-good environemntally conscious corporation, but in reality, they are either understaffed or unwilling to invest in places needed, and they build in control pieces and layers of hindrances to prevent customers from having a good, simple, satisfying experience. I dunno folks. I have no understanding of how or why a company would undermine its own credibility in such a manner. The one good thing I can say is that when a human from Public Goods writes you an email saying: How can I help? those emails are courteous. But I do not want to have to write half a dozen emails over days to accomplish something that should have and could have been accomplished in 15 seconds. I am simply left shaking my head. In the end, I would advise people to try ordering one or two items but stay far away from any subscription services.

I bought a pourover coffee cone and, without signing up, agreeing, or receiving any email, I was signed up for and charged for a membership to this predatory company! This is insane how many reviews say exactly the same thing. I will be filing a complaint with the FTC and my states attorney general. You all should as well.

I clicked on an advertisement on Youtube to buy some noodles from them. After I gave them my credit card information, they automatically signed me up for a yearly membership without my permission. What a scam! Luckily I saw in the small print at the bottom of my receipt "Your 14 day free trial has begun" so I was able to cancel it before I was charged the yearly fee. With their overwhelming number of one star reviews, I would imagine that they must make more money off of tricking people into the yearly memberships than they do off of repeat customers. To be fair, the ramen noodles I ordered were good, but were also $2-3 per pouch.