Protection 1Reviews of protection1.com

Installers did a great job and were very knowledgeable. Explained everything from operation of system to intalation of components.

When I'm on the website looking at my account it gives me history of opening and closing of doors, hallway motion., but I don't get hallway motion photos. I've only gotten 2 since I set up account online. Both on Oct 12th and nothing since.

I've had camera issues that have yet to be addressed by customer service. I don't think I will be using this service again.

Priceless. Havnt really had the need to en gage as yet

The tech showed up on time and installed the system quickly. It is performing great and is exactly what we were looking for. The main issue I had is the lack of communication and not living up to what was agreed on the original sales call. Components and pricing were agreed on, but the tech knew nothing about the extra equipment we had requested or the prices we agreed on. He just brought the standard package. It felt like a bait and switch, which was upsetting. Great alarm, but be cautious of the sales people.

Protection 1 gave me peace of mind, knowing that my aging grandparents (states away) were being "watched over" and were safe particularly in case of burglary, fire, and any other unforeseen emergency. I can remote monitor what I most appreciate in my life, my family. Thank you, Protection 1!

I called upset because before we bought a new house I called and wanted info on how it all works to transfer service. I asked if it would cost much to transfer services. I was told that if the new house had the same amount of windows it would not cost me anything. finally I moved and they came to set us up. Once the guy was here, he completed the job without adding sensors to the windows. He told me that my package does not include that. I was never told that new package was different then the one I had at my previous home. he said that if I wanted sensor on the windows I would have to pay. I told him to go ahead as I just could not see why I would have to set the alarm in the "away" mode every night. What if anyone in my family has to get up in the middle of the night.....it would set off the alarm. DOES NOT MAKE SENSE. So I called upset. Customer service said that it was not them that could assist me with my issue and I would have to talk to the area that is all about new sales. so I was transferred. Then I was told that they would have to listen to the sales phone call to verify what I was told and call me back. No one ever did. I called again. Spoke with a supvervisor that said the same thing. He said not his area and he would have someone call me. I explained to him that he was telling me the same thing the last representative told me and I would bet I wouldn't be called. WELL...as I suspected, no one ever called me back. Why would anyone want to hear a complaint when I am already under contract for 3 years. I did get a follow up call from the supervisor who could not help me and said someone else would call me, however, I was never able to answer his calls as he called when I was at work. He called again and left a message. I tried to call him back and was not able to speak with him. I did tell the young lady that he needed to call after 5pm central time to reach me at home. He never did. Every time he attempted I was at work. I gave up. this experience. I paid hundreds of dollars that I didn't know I would have to. They tricked me.

Accidentally armed my house "away", and my kids were still home. The alarm went off, and the police were at the house in like 3min. Protection 1 called me, through speaker to make sure all was well.