Protection 1 Reviews | Read Customer Reviews of protection1.com

Protection 1Reviews of protection1.com

3.8546 reviews
Home Improvements

Protection 1

About Protection 1

Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!

Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: protection1.com
Website: protection1.com
Category: Home Improvements
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 1% of reviews.
Latest: Most recent review: February 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Protection 1 reviews

546 approved reviews, newest moderated first

Juanita
Aug 10, 2015
No Problems
if there is any problem, protection one is always quick to respond! Their customer service team is very professional and knowledgeable about their products.
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Paul
Aug 10, 2015
Best alarm company in the industry
Customer service rep was professional, understanding and most of all took care of my mother!
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New H.
Aug 10, 2015
could be better
My first issue is that I have had to call Protection 1's customer service way too many times since I have signed up for this service. The people are always nice, but never actually fix my issue. I have had a number of billing issues, signal issues with my device, and difficulty receiving the $50 referral credit that was promised. I don't know how useful the "images" captured on the motion sensor would be in the event of a true emergency either. Let's just say I am a little less than satisfied thus far. I can only hope that Protection 1 will come through in the event of a true emergency...
Response from Protection 1Aug 10, 2015
Our sincerest apologies that you have experienced these issues, your satisfaction means the world to us. We will have our Office of the CEO give you a call ASAP.
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JG
Aug 7, 2015
Install new burglar alarm
We needed a new system and looked to Protection One based on their outstanding reputation. We had an urgent request and P1 stepped up and did an outstanding job and delivered on time! Great company with great service!
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Robert
Aug 6, 2015
Wondering about service???
We have had 4 calls from Protection 1 since we moved from 1045 Triple Crown drive in Ft Worth. We have had 1 call per month just receiving the last call yesterday on our old house, my new address is 3700 Queenswood Ct Ft Worth, Tx 76244. I paid for coverage on both house fir 6 Months on the triple crown house & 6 months on the Queenswood house, today spoke with Abdy an his supervisor Mike; found out there is a refund on our Triple crown house at $141.61 an I don't owe any monies to protection 1, I did receive a bill fir a monthly service, I really hope I do not get any more calls on the Triple Crown home, & I have coverage on my new home. That is why I question the service I'm getting from Protection 1. Just wondering ???
Response from Protection 1Aug 10, 2015
Robert, we are so sorry that you have experienced these issues and we are very confident we can fix them. We will have our Office of the CEO give you a call ASAP. Again, our sincerest apologies.
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Patrick F. R.
Aug 6, 2015
Security Review
Your team did an excellent job in meetng my security requirements.
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Jay
Aug 6, 2015
100% satisfied
What I like about Protection 1 is they set proper expectations about what they can and cannot do and deliver on those expectations. Finally, a company with integrity!
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Jackie
Aug 6, 2015
I have been a loyal customer for almost two decades!!
Protection One has been amazing. Their customer service is stellar, they really care about my security, and their prices are fair. Protection One is a great security partner!! If you are looking for home or business security, I suggest you give these folks a call!!
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