Protection 1Reviews of protection1.com

David Kersting oversaw the entire process to get our system converted from ADT! We were able to update and upgrade and buy only what we needed. Dave came on the day of the install to check and make sure all was going according to plan. We are very happy with the Protection 1 system and would recommend them for their caring service,

The customer service and the installation technician was all great. I am just still trying to get used to the new system after moving. I wish I could dim the panel lighting more than it does.

The technician who installed our unit was professional and friendly. He took the time to explain the system to me. The technician who replaced battery yesterday was the same...friendly and professional. Had a couple of questions which he answered and offered a few security suggestions. I really love that they send a picture of your technician in an email prior to his arrival. First rate service!!

Thanks for a very affordable up to date state of the art Home Security System; exceptional customer service! -Installer was great knowledgeable and walk you thru everything, made it easy! Would recommend service to any Service Member! Smart phone App is outstanding! Very positive business! Thanks Again for everything! Please continue great Customer Service relations Person to Person! You will keep your customers. Very Happy! Thanks again.

I would definitely recommend this service to others. Always ready to help and just a touch away. I love the portable alarm system and the iOS app.

Over the past 17 or 18 years and three moves, I have used Protection 1 for security services. Up until now I have not had any problems with the service. When I called to transfer the service to my new residence, the sales person really sold me on the self install package,. I was assured that it would be very simple and easy to install. IT WAS NOT! After two months of positioning and testing the glass break units, we had to have a service technician come out because we could not get them to work. The 1st tech that was dispatched could not get the units to work either. After 3 tech visits and replacing the glass break units for motion detectors (techs recommendation), I was charged for the tech visits. I should not have to pay for tech visits since the self install package is clearly not SELF INSTALLABLE and should not be offered as an option.

My husband and I were always treated with respect when asking numerous questions. Their representatives are always very patient, kind, polite and willing to help out with anything needed. We feel like we matter and LOVE the courteousness of this system management. Other groups make your contract on your location versus the people who live in the house. Therefore, if you move your contract has to start over which makes your life very frustrating. This company is by far the easiest company to work with, they always treat you with respect when talking to you on the phone and bend over backwards to help you out and be there whenever you need to talk to them. I wish we would have used this company years before. GREAT COMPANY!!!

My wife and I did a lot of research before choosing a home security system. Right off the top, we really appreciated how Protection 1 had the price of their plans online. That made it seem like they weren't going to try and pull a fast one on us. When I called, the price online was the same as when I talked to a person to schedule an appointment!! Imagine that. The technician that they sent out was prompt, arriving at 8:00 a.m. on a Saturday, much to my delight and disappointment. Haha... I would definitely recommend Protection 1 to my friends and relatives.