Protection 1Reviews of protection1.com

Installation went very well. So far (and hopefully never) I don't have anything negative to say.

There seemed to be a lack of communication between the sales person I spoke to on the phone and the installer. The sales person and I discussed the specific, additional equipment I wanted installed at the house, and agreed upon a price. He also assured me the installer would arrive with plenty of additional equipment that I could decide to buy at the time of install. Finally, he informed me the installer would be an employee of Protection 1, and that I would get an e-mail with the installer's picture before hand. I got plenty of confirmatory e-mails, but none with a picture. Also, the installer's shirt and van reflected the name of a different company (a contractor, I presume), so I had to verity association with Protection 1. The installer was not aware of the package of equipment I had discussed with the sales person, didn't have the equipment on-hand, had to place a call to confirm, and we had to schedule another install appointment at a later date to complete the job. Better communication between the sales office and those that install the equipment would have been appreciated!

I had a wonderful experience, Jeff Grant and crew are fantastic! So happy we changed.

Great customer service and excellent technicians. I very happy I switched to Protection 1.

I could not make the system to work. Bad and contradictory on line support. I am having treble getting an mail label to return the equipment and get my many back. I already send a complain to the Attorney General of Ohio regarding this problem. I am disappointed to the BBB that recommended this company.

Protection1's claim to have great customer service is true. Protection1 representatives have gone out of their way to help me resolve any issue or question I have had with the two systems I have ordered.

As a USAA customer, I chose Protection1 over ADT for several reasons and have been a Protection1 customer for only 2 months. So far, however, Protection1 has not exceeded my expectations. First "The Good" - courteous, prompt monitoring service both via our alarm panel 2-way communicator and via phone; when things go wrong people truly strive to make it right. That's about it. Now "The Bad" - installation was a nightmare. The technician was rude, impatient, and did not fully screw all of our motion sensors to the wall and did not "aim" them properly. He left without explaining the system (only that we should "refer to the user manual for answers to any questions") and without properly linking all sensors to the panel. We did have to call for follow-up service to have all of this corrected and it was within a few days. The representative did gave us 2 months free monitoring for "our trouble" which was nice. But, it should have never happened in the first place. Next, my first bill was completely wrong and Protection1 overcharged me. Because I am a USAA customer, I get a discount, but my monthly monitoring did not reflect that discount. I called to try to resolve it and was told the representative would leave a message for someone in "billing" to call me back.....I'm still waiting for that call from a week ago. Bottom line, an alarm company is safeguarding the security of your personal belongings and your loved ones and that is a fairly complex task. How can I trust this company to do that effectively when they can't even get "the basics" right? Because our relationship is still new and they have really tried to make things right (for the most part), I'm willing to try to stick it out and give them a chance.......but I have doubts.

GREAT NOTIFICATION ON ARM AND UNARMED TIMES AWAY AND HOME.