Protection 1Reviews of protection1.com

I'm glad I changed from ADT to Protection 1

have been trying to get in touch with someone regarding my service for a week now and have heard nothing, very dissatisfied with Protection 1.

Your customer service department really shows a strong sincerity toward its customers with their customer follow-up calls. They truly make your new experience a comfortable transition.

We were off to a bit of a rough start at first with me working late we had to wait to have the system fully activated. When my wife called to activate NOONE went over with her how to use the system this was a little disapointing. The other issue we had was the motion sensor that takes the images for you you have to constantly do a peek in to see if it is pointed in the right direction I think there should be at least two included with the DIY kit. You have a limit on how many images you can download you will eat up those very quickly geting the sensor set up correctly. It was solved pretty quickly with a call they will up your images with no hassle at all. I can say that now that everything is set up properly the system works as it was intended. I like the fact I can add on other devices to expand it to your needs. In the end Protection1 did everything to make sure the system was working like it should. I am very happy and I would have given 5 stars if they had taken the time to fully explain all of the features to my wife when she activated the system.

My technician was very knowledgeable and friendly

good price and service

Didn't place things back where they were, had to leave and come back. Which took longer for the installation.

When I signed up the rep didn't inform me that I would be charged for 3 months. I had to receive the bill and find out after the fact.