Protection 1Reviews of protection1.com

Love being able to use my phone to set my system.

The 2gig system seems to be the common system for most alarm companies. So should be evenly priced throughout, but it is not. I had another alarm company do all the pre-wiring in my home but I was not satisfied with their terms of their contract so I called Protection One. Their sales person was very nice and frankly I like him but when he showed me the numbers he was really taking it to me. Even though he was really taking it to me he made it sound like he was giving me a really sweet deal, I looked at the two contracts and told him I was going to go with the other company because they were over $500 different in the upfront fee but only $3 difference per month. He then went to his manager and ended up matching the price of their competitor, but acted like they were not losing money. I did go ahead and go with Protection One and everything seems to be working great except we have one window that has to be open and unlocked in order to show that it is closed.

I like the system and the persons I have dealt with. I am unhappy because of the misrepresentation I received when the system was sold me. I was supposedly getting an upgrade on my equipment, instead I was sold a new system by another entity ( tortious interference) or overhanging the market or something of the sort. I am stuck for now for the life of the contract otherwise there is an enormous cancellation fee due after 3 days. I would like to warn others to beware of these underhanded tactics.

Service has been good, the gentleman that came to install was too notch and explained everything thoroughly,

System was hooked up over 3 weeks ago and 1 of the window contacts was not working, they wanted to charge me $45 for a window contact which I would not pay since they showed up at my home inspection when we bought the house and said they would have everything fixed and working correctly. Asked for an outdoor camera to go with system, tech showed up without it and said it was not on order, then was told later it would be 399.00. Still waiting for tech to come and fix the window contact as it seems only at night the system wants to tell me there is a window open.

Called on Tuesday and installed on Wednesday. Had a problem with the "Pet Friendly" motion sensor. Pets are small but enough motion to set off alarm and sheriff was dispatched. Overall love the system.

I'm very impressed with staff. Prompt, Professional and Knowledgeable. Thank you!

The representatives at my home were very professional.