Protection 1Reviews of protection1.com

The staff is very kind and patient .

Every thing that the rep said was true. What he did not know was the company I was previously connected to.

Efficient and helpful service

My first bill includes tax that I did not expect. My original proposal clearly states there would be no tax on the installation, and I was not charged tax at the time of installation. The tax appeared on my first bill and sure enough they snuck it into the contract and I didn't notice. They also automatically signed me up for auto-pay, which I never do and did not knowingly authorize. Furthermore, they sent me a bill with no indication of auto-pay so had I not happened to check the web site I would have ended up paying twice. Very disappointing.

Protection One is a very professional company from the ground up and back again. Everyone that I have dealt with either on the phone or in person has been very professional and eager to help any way they can. I certainly appreciate the professionalism and dedication follow in the company. It makes choosing your company a joy. I wish some other companies had the professionalism and courteous and polite personnel like Protection One.

The salesforce was friendly and accommodating.The installation went fine.I had my first alarm which came from a motion sensor in the house. I have no pets. Your alarm company called the first number on The list which was my work number-on a Saturday. They did not call the second or third number which was myself in a relative that lives nearby. If this is been a real burglary I would've been cleaned out. Your protocols need to be tightened and your response team needs to be better trained.

Your personnel were very thoughtful and fully experienced in changing from the older system. Our thinks.

Have been with Protection 1 for about three weeks and, so far, have found their service and customer relations to be excellent.