Protection 1Reviews of protection1.com

I love everything about my system. I love that it notifies me every time it's turned off or on. I love being able to control it with my smart phone. I love everything about it.

Amazing - we live in a remote area and Protection 1 was SUPER in making us SAFE & Sound! They are PERFECT. Our Sales / Installing fella was so accommodating and kind! And we live in the Mohave Desert where it's HOT! So so so nice. Thank YOU! ;)

My family and I feel safe with this alarm system. However, I would like more online features.

There were a series of screw ups that started 2 days before my service was to start that made me lose any confidence in this company. Alarm went off. They called my secondary person, not the person on the account, or even me. I called to get more info since they had talked to me and they couldn't. Now they realized I was not starting service yet. They didn't call the primary either. When she called, they wouldn't her any info either, told her it wasn't her account any more. The first time I called my password worked fine, 30 minutes later I was told I gave the wrong password. If this excuses confidence by all means use this company. To me it is total incompetents. The people I spoke to were rude in the service department. The people in sales were nice and didn't want to lose my business. Go figure.

Very happy with the tech person.

Overall I'm satisfied with Protection One's security system, but their billing practices leave something to be desired and are borderline unethical. When I signed up I went with their third tier package for $49.99 (now $44.99) All 4 of Protection One's packages have smoke/fire detection. A few months in I added a smoke detector that was supported by the system. Protection1 graciously offered to add it to the system with me over the phone. Yet, when I called in, I was transferred to sales. I was told fire/smoke detection would cost $5 /month to be added to the plan. Huh? The plan I signed up for has smoke/fire detection, in fact, every plan does. After about an hour and a half of arguing, they offered to drop it to $1 /per month additional. Sure, Protection One, make $30 additional off of me for the 3 year contract, and for that $30 I'll switch to someone else immediately when my contract is up AND I'll tell everyone that asks me about a security company about your additional fees and unethical practices. Second, Protection One offers $50 "referrals" for the referrer and referree. My neighbor referred me and I mentioned it at time of sale. It took me probably 3-4 calls to get the referral added, and when I did my monthly bill for that month was $100 vs my normal $50. Am I that dumb? Increase my normal $50 bill to $100 and then credit a $50 referral? Pretty sure my neighbor never received his "referral", but then again I don't feel I did either.

Great people over at customer service

Very knowledgeable and prompt service.