Protection 1Reviews of protection1.com

So far I am impressed. I like the mobile app. It makes arming and disarming very easy to do and from anywhere.

Your company is very misleading. Tons of hidden charges and salesmen say anything to get a new account. Only positive thing I have to say is about the equipment and the installer was very helpful.

The installation of my system went well and I consider it to be an excellent system. There was a problem with one of the sensors, but it was readily identified by phone and the technician was able to take a care of the problem. Good job and my system is working well. I feel well protected.

It has only been about 2 weeks since I became associated. They have been very helpful in getting me started with their protection plan. So far, I have no issues.

I inherited Protection One through their acquisition of ASG Security. I had two residential and one business accounts with them. These are all less than one hour from their nearest office in Wilmington, NC. It seemed to almost always to be a problem to get them to come out for service, and on most occasions, the problems were not resolved, which necessitated another visit. When false alarms occurred, the monitoring service would call, but not identify which of my three sites they were calling about. The monitoring company call center representatives were like robots, and did not articulate and talked too fast, so I had to ask them to repeat everything. When they increased their rates, I immediately cancelled my service through a phone call, and in writing to the Wilmington office. The phone call was like trying to buy a used car. They insisted that I speak to their supervisor, " Alex ". She would not listen to me and was rude, and didn't want to take " no " for an answer. I'm guessing their ill-timed rate increases resulted in lots of cancellations, and Alex was feeling the pressure. She said I had to give a verbal and written cancellation notice. I told her I have never heard of such, but I did. I finally told her I was hanging up, and did so, and then wrote " Cancel Service" on my bill I mailed to Wilmington, NC. That was February 22, 2016. Since my bill was an auto-pay on my credit card, I went online to stop future payments, and saw that the next one was to be drafted the next day on February 23, so I did not stop it until the March 23 payment. Since that time, I have been harassed by phone like I have never been before. I have explained the above sequence to the callers multiple times. I finally asked one of the callers if they did not look at the notes on my computer record, and she admitted that they did not, that they merely got a computer prompt to make a collection call to my number. They really could not tell me the time period they were trying to collect for. I specifically asked the last one to tell her supervisor that I suggest they review the call notes, assuming my comments were recorded. The latest calls are threatening to turn me over to a collection agency. I am writing the President of Protection One today , if I can find him/her, and am copying the NC Justice Department, Consumer Division, and will post on the Protection One Facebook page. I owned and operated a large and successful business for nearly thirty years, so I understand customer service. Protection One obviously does not, and I would not refer them to anyone for any service. -- Steve Smith, North Carolina

Did not get the services I was told I'd be receiving. Was told I'd be getting a call back within two business days and it's been over a week.

The installation tech went through the ceiling in our garage. You guys were great to find some one to fix it promptly. But right now I can't figure out who in your company To send the invoice to. The ceiling people have sent it to me twice now. Can you provide me with the name and email address of who it should go to?

Great installer. In Oklahoma, I like the instant tornado feature if either of my my local town's siren goes off.