Protection 1Reviews of protection1.com

I called the company to check their rates, spoke to a very pleasant girl, she offered me a free installation with upgrade to free sensors to all windows and doors. I waited for a week, when a technician arrived to my house it appeared that I had to pay, I spoke to customer service three times, they promised that a manager will call me back to clarify and nobody did, they are very nice on the phone but nobody follows on an issue. Would not recommend this company to anybody.

I recently went with Protection1 and am impressed with their efforts to ensure I am completely set up and satisfied.

I am happy with Protection 1, except they have called 3 times since I started the service less than one month ago. Each time the person told me the same 3 things! Okay, I got it the first time. Then, I was charged for a service call which is free for the first 90 days and it was for a problem with their equipment! Why should I have to pay them to fix THEIR problem!! I had to call to question the charge...how many people would just pay it and not bother to call. The email didn't even say why the bill was so high.

Honestly having this alarm system has relief alot of stress on me since I got it, thanks Protection 1.

I was sold a system with many monitoring options that do not work or were not installed. I have yet to be contacted on how they will reduce my monthly rate based on what was actually installed and working properly. Just received my bill and was billed in full for all services despite them being incomplete. Customer service was friendly, but no resolution. Just got back from out of the country to find out that my system wasn't working while I was gone. I will be fighting this contract and have all items removed from my home and all money credited back. Horrible Experience! Definatly will not refer or recommend!

We have had a problem with my wife's phone showing the front door open after arming the system. the phone will not show system armed, you must arm the system from the pad and them.we have talked to tech support they say they get back to us but never do. why am I paying for something that is not work correctly.

Salesman was friendly and knowledgeable, told me I would receive 3 door sensors and a motion sensor with my package. Since there are 4 entry doors I was told by my salesman, which was verified by the person we were communicating with over his tablet, that I would be comped a 4th door sensor. I was billed 40 bucks for the extra sensor. I was told my 55 lb dog wouldn't set the motion detector off, she does. And we weren't told that our county requires a $100 plus one time permit fee to have a home alarm system. So we were shocked when what was supposed to be about a $107 start up actually cost us around $260 or so. Plus we were billed for 3 months of service. Didn't know that was gonna happen either. We cannot find our contract, I honestly don't remember getting one. I just remember signing his stupid tablet.

I was told by the sales person that my insurance discount would be 10-25%. It turned out to be only 6%. I accidentally set off the alarm as I was leaving the house one evening-when I received the call from Protection 1, I could not figure out my verbal code-turns out that the installer had spelled my verbal code incorrectly-how would I have guessed that? Also I did not know about registering the alarm with the city until I received a letter in the mail 10 days after the install. Had I known about all of these things, I never would have signed up for this.