Norma M.
Good company
Ryan Olive sales representative explained all the options available for the alarm system, system is easy to use and we feel safe. The technician did an awesome job setting the system.
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingHome Improvements
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546 approved reviews, newest moderated first
Norma M.
Ryan Olive sales representative explained all the options available for the alarm system, system is easy to use and we feel safe. The technician did an awesome job setting the system.
Joe C.
Great service
Jeffrey B.
My camera is no longer recording. I I received an email stating that I reached my monthly limit. No one including the sales guy and the installer stated there was a limit.bwhen I called customer service they stated all they can do is charge me more for month. I feel like this is a bait and switch.
David H.
Great service and great installer and very easy to use system we are enjoying it
Len B.
Years ago I hard wired an alarm system into my house. The only problems with the old system was the horn had died, and living in San Jose I wanted the system monitored. Every other company that I have called wanted to put in a completely new system. New window and door switches and my old ones still worked except in our solar room. As my house has 7 entrances I want alarmed and 6 windows any new system was going to be expensive. By using an interface with my old system the only new equipment needed was the interface, control panel, and a motion detector in the solar room. The installer was very professional and gave me options where we wanted the control box put. We are satisfied with the way the system works and Protection 1 response to our problems.
Martha M.
So great service , thanks
Cynthia R.
The Sales person and Install tech were friendly and professional. System is working well so far. The Away and Stay buttons on the left side of the pad don't work so we have been using the corresponding # buttons for these commands. Haven't set the alarm off so far! :)
Roger A.
System was installed about a month ago. It has not worked reliably since installation. Had to wait over a week for service call...yet when I signed the contract the tech was here in an hour to install an activate. Obviously a sales oriented company, not service.