Protection 1Reviews of protection1.com

Sales rep sold us a package we couldn't use, all customer service representatives refused to send a tech out to help install. Rude and uncaring attitude and constantly ignored our pleas for help with system. We cancelled service and returned equipment on 3rd day, after fighting with them to help us and stop the harassing calls to us telling us of errors with contacts. After all this stress We finally get one rep who apologized for all the other reps behavior, but we had moved on to another security company. She stated that we were sold a DIYkit so be careful what you order and doesn't know why we were refused a tech to help, it doesn't change the behavior of all the reps that didn't help us, but sadly we moved on. Just our experience but make sure you ask lots of questions before you hang up.

The original installation went smooth with no issues. The system had a phantom sensor set. I called and got right through and the phone support person was knowledgeable and set up an appointment for a technician. The technicians arrived on time, were friendly and both the installation and removing the phantom sensor was quick and painless. A company that provides alarms is all about service. I find Protection1 to be efficient with great processes to support their customers.

This is the first time I have had a security system. I couldn't be happier that I have picked Protection 1. Everyone I have spoke with in the company has been very helpful and professional. Very happy with Protection 1. couldn't be happier with my system. Everyone is very professional and helpful. Glad I have Protection 1

We've been using Protection1 for over 10 years now and their service has always been exceptional. Recently, we moved to a different state and worked with them to transfer our service. While the move was a nightmare, the Protection1 part of the process was simple and efficient.

We have not received much help in setting up our alarm system and the first time around it didn't work. The second time we haven't received all of our equipment and personally I really miss my old alarm company. This one has not protected me at all for the month of October.

I had service at my former home with Protection 1 and the new owner took over the contract and service. I get a call once a week (for months on end now) no matter how often I tell Protection 1 this and they keep trying to bill me and call and email me about interruptions in service. I have spoken over and over to staff on the phone about this but everyone there isn't competent enough to correct the issue. Don't use this service.

I had a consultation with Protection1 and ADT, I am so glad I chose Protection1, ADT could not come close to the customer service I received during my consultations. Everyone that I have come in contact with at Protection1 has had the highest level of knowledge, professionalism, and courteousness. My installer was a dream, he insured that I mastered operating the system before leaving, even patiently taking time to help me make a decision about additional equipment The customer service team was awesome in helping me when I accidentally set off the alarm and needed to reset my motion detector. I have had other home security service providers and I assure you that I will remain with Protection1 from this day forward!

Thank you for a personal and no pressure approach to our security needs. As a member of USAA Insurance Company and former member of the US Navy I appreciate the high stsndards I have seen. USAA recommended Protection 1 and I enthusiastcally endorse them too.