Jan C.
Onboarding and assessment was great
The process of my diagnosis was excellent. From onboarding to assessment, couldn't have asked for more. Finding a therapist, however, was not so good. I was told I COULD change therapists if it was a bad match but for some reason, I could not. So, only 4 stars because I haven't been back since that awful experience and not being allowed to try again.
Response from Prosper HealthJan 22, 2026
Thank you for sharing your experience. I'm so sorry to hear about your experience with your therapist, and we'd love an opportunity to make that right. Currently, there's no way to switch therapists in your client portal. However, if you reach out to our client experience team at [email protected], they'll be happy to transfer you to a new provider.



